Slow Right Click Response and Slow Opening of Office Docs

[Guest]

Hello

I've run into this problem and contacted Symantec regarding the issue. They indicated that the underlying problem is an expired Verisign security certificate, and that as a result NAV goes on a search for an updated certificate to the Verisign web site every time that an attempt is made to reference this certificate. They wouldn't tell me whose software the expired certificate belongs to

Their suggested workaround is to open Internet Explorer, select Tools->Internet Options, click on the Advanced tab, scroll down near the bottom of the list, and uncheck the "Check for publisher's certificate revocation" option. Obviously this is only a workaround, and certainly not an acceptable long term solution.

If anyone out there learns more details regarding this problem, such as the exact certificate involved, what it affects, and why only NAV users have been affected by this issue, then I would sure like to know about it. If Symantec is really at fault here, then I know a whole bunch of PO'd users including me are going to be dumping their software. For a long time now, I have been disgruntled with the sluggish performance and destabilizing impact of the Norton products on my systems. This could finally be the last straw

s/KA

 

[Guest]

Some additional info from another follow-up call to Symantec

1. Symantec admitted that the expired Verisign security certificate involved is the certificate for the updated virus definitions file

2. Because of this, Symantec's web based Automated Support Assistant indicates that my virus definitions aren't up to date even though they actually are. This renders the Automated Support Assistant useless for checking for upates until this problem has been corrected. So, the only way to check for additional updates that may correct this problem is to run LiveUpdate directly

3. I called in on Symantec's 900 line because I couldn't get through on the 800 line after trying for over an hour. Because the problem that I called about was triggered by the bad Symantec update that is affecting thousands of users, I asked for a refund of my phone charges. The rep that I spoke to refused to issue any kind of credit to compensate me for charges that were entirely due to their bad update's corruption of my systems. A supervisor that I then spoke to promised to call back within 3 days to discuss my complaint further

4. Given the source of the problem, this is obviously something that a company who is supposed to know something about security such as Symantec could have and should have known about. The virus definitions update with the expired security certificate should have *NEVER* made it out the door!!! In my mind, this major blunder seriously brings into question Symantec's competence as a vendor of computer security products, regardless of whether Symantec or Verisign was at fault regarding the actual expired security certificate

5. Just in case it isn't already obvious, I AM PISSED OFF!!!!! The unexpected occurance of this issue affecting all of our systems wasted a ton of our time and money that we really couldn't afford right now..

s/KA

 

[Solitary Soul]

Some additional info from another follow-up call to Symantec:

1. Symantec admitted that the expired Verisign security certificate involved is the certificate for the updated virus definitions file.

2. Because of this, Symantec's web based Automated Support Assistant indicates that my virus definitions aren't up to date even though they actually are. This renders the Automated Support Assistant useless for checking for upates until this problem has been corrected. So, the only way to check for additional updates that may correct this problem is to run LiveUpdate directly.

3. I called in on Symantec's 900 line because I couldn't get through on the 800 line after trying for over an hour. Because the problem that I called about was triggered by the bad Symantec update that is affecting thousands of users, I asked for a refund of my phone charges. The rep that I spoke to refused to issue any kind of credit to compensate me for charges that were entirely due to their bad update's corruption of my systems. A supervisor that I then spoke to promised to call back within 3 days to discuss my complaint further.

4. Given the source of the problem, this is obviously something that a company who is supposed to know something about security such as Symantec could have and should have known about. The virus definitions update with the expired security certificate should have *NEVER* made it out the door!!! In my mind, this major blunder seriously brings into question Symantec's competence as a vendor of computer security products, regardless of whether Symantec or Verisign was at fault regarding the actual expired security certificate.

5. Just in case it isn't already obvious, I AM PISSED OFF!!!!! The unexpected occurance of this issue affecting all of our systems wasted a ton of our time and money that we really couldn't afford right now...

s/KAM

I'm a bit dense, so use small words ... is THAT the fix to the problem?
... run LiveUpdate directly?


Solitary Soul
=======================

 

[Guest]

Once Symantec has created a fix, then yes, LiveUpdate will be the way to apply the fix. However, last time that I checked (about an hour ago) no fix was yet available. In the meantime, there are several possible workarounds including 1) deactivate or uninstall NAV, or 2) use the workaround detailed in my prior note in this thread.

s/KAM

 

[Solitary Soul]

Once Symantec has created a fix, then yes, LiveUpdate will be the way to apply the fix. However, last time that I checked (about an hour ago) no fix was yet available. In the meantime, there are several possible workarounds including 1) deactivate or uninstall NAV, or 2) use the workaround detailed in my prior note in this thread.

s/KAM

*siiiiigh*

Would you be a good sport and post here when the update is available?

I'll pop in from time to time and check.


Solitary Soul
=======================

 

[john]

Thanks for the follow-ups, Kevin. I uninstalled NAV 2003
Pro and installed NAV 2003 Corporate. No problems now.
It's pretty incredible that Symantec won't even post a
notice on their main website or in the knowledge base that
this is a problem. Maybe they are waiting just a bit
longer for people to update to NAV 2004...

-----Original Message-----
Once Symantec has created a fix, then yes, LiveUpdate

will be the way to apply the fix. However, last time that
I checked (about an hour ago) no fix was yet available.
In the meantime, there are several possible workarounds
including 1) deactivate or uninstall NAV, or 2) use the
workaround detailed in my prior note in this thread.

 

[Torgeir Bakken (MVP)]

Thanks for the follow-ups, Kevin. I uninstalled NAV 2003
Pro and installed NAV 2003 Corporate. No problems now.
It's pretty incredible that Symantec won't even post a
notice on their main website or in the knowledge base that
this is a problem.

Hi

Actually, Symantec has posted an article about this issue:

After updating to the January 7th or 8th virus definitions, your computer slows
down and Microsoft Word and Excel will not start
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004010810205113

 

[Torgeir Bakken (MVP)]

Would you be a good sport and post here when the update is available?

I'll pop in from time to time and check.

Hi

From "After updating to the January 7th or 8th virus definitions, your computer slows down and Microsoft Word and Excel will not start" at
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004010810205113

<quote>
This document will be updated when new information becomes available or a solution is found.
</quote>

 

[john]

torgier wrote:
Actually, Symantec has posted an article about this issue:

After updating to the January 7th or 8th virus

definitions, your computer slows

down and Microsoft Word and Excel will not start
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/

2004010810205113

Yes, they did finally post something in their knowledge
base. But note that they don't include any mention of
the "right click delay" in the article. This is the most
commonly cited symptom, and if you search Symantec's
knowledge base w/ those keywords, you won't find the
article on the 7th or 8th virus definition problem.

In short, most users will still have to find their answers
on newsgroups elsewhere.

 

[Michael Byrne]

*siiiiigh*

Would you be a good sport and post here when the update is available?

I'll pop in from time to time and check.


Solitary Soul
=======================

I just "forced" a live update after experiencing "right click
slowness" syndrome - latest updae fix the problem.

....that god for google , searching "right click slow" pointed right
away to the source of the problem - Norton ...I expect better from
worse ....

 

[GKC]

All I can say is "Thank goodness for this newsgroup and the dedicated souls
who spend time helping others!!!!" THANK YOU! THANK YOU! THANK YOU!

Like many other users, I'm pi$$ed off. My NAV subscription was due for
renewal in November. I had been considering Grisoft's free AV tool but opted
to spend money on NAV because it had saved my bacon on a number of occasions
over the previous year (If it ain't broke - don't fix it!). I serve as
"unofficial tech support" for a few friends with non mission critical
computers. I installed Grisoft on all of their computers and they are
happily computing with no problems.

Me? I have just wasted 2 days working on this problem!

Hey Symantec! Ask me if you are going to get money from me next November!

GKC