Hi luckygirl9999,
These instructions will help you update your drivers and
identify which make and version you'll need.
Updating video card drivers can solve most gaming issues. Here's some
rules of thumb though to always keep in mind. Shut DL accelerators, fire-
walls and antivirus programs off while downloading or installing drivers and
updates. Also check the game's website (or Fileplanet.com) for patches.
Before you update your drivers, I recommend that you install DirectX 9.0b:
http://download.microsoft.com/downl...-4c98-baf3-0c67e7f3751f/dx90update_redist.exe
Here are the steps I recommend you use to update your driver:
1. To identify the make and model of your card, right click your
Desktop, choose Properties / Settings / Advanced / Adapter.
2. Download the latest video driver for your card online, using
http://www3.sympatico.ca/nibblesnbits/Video.html#drivers
to find the website to download from. I also have advanced
video driver and direct X troubleshooting steps on that page.
3. Save the .exe driver (or uncompress the zip file) to a folder
in My Documents named after the driver version number.
4. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.
5. Click Start / (settings) Control Panel / System / Hardware
Device Manager / expand +Display Adapters / right click on
the adapter, pick "Uninstall", and click No if asked to reboot.
6. Use Control Panel / Add-Remove programs to uninstall the
previous driver (exe)software which may have been installed.
7. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.
8. If the driver is a (exe)program file, GO DIRECTLY TO step 10.
9. When Windows prompts you to install the video adapter, click
"Install from a list or specific location", click the "Browse" button,
browse to the My documents folder where you saved the driver,
and finally click on one of the driver files to begin installation.
Skip step 10 and go directly to step 11.
10. When Windows prompts you to install the video adapter, click
"Cancel" and Double click the driver program to begin installation.
11. After you reboot, go to Control Panel / Display / Settings and
choose 32 bit Color Quality, and 1024x768 Screen Resolution.
TROUBLESHOOTING:
Test your drivers using DXDiag: Click Start / Run / type: DXDIAG
Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
If any of the Display options are Disabled and you cannot Enable them,
your most likely solution would be to update your Chipset Drivers as per
my website:
http://www3.sympatico.ca/nibblesnbits/Video.html#v11
Along with your Video card, Sound Cards, Motherboard Chipsets,
and Video Monitors may also require updated drivers. Even your
motherboard's BIOS may need to be updated for compatibility with
your Video card. These steps are listed at:
http://NibblesNbitsVideo.tk
Perhaps the old Nvidia drivers did not completely uninstall. If that's the
case, use this utility to completely uninstall the drivers and go to step 7:
http://content.guru3d.com/index.php?page=detonatorrip&menu=0
The latest video drivers sometime don't work with a particular game.
(Check the Video suggestions in the readme.txt file in your game folder/CD)
If there's no suggestions, try an older (WHQL) driver, and/or if you still
experience problems try a Beta driver, or even an Omega driver instead:
BETA Drivers:
http://download.guru3d.com/
OMEGA Drivers:
http://www.omegacorner.com/
There you have it, if you have any questions feel free to post them!
--
Cheers, Windows XP MVP Shell / User
Jimmy S.
http://mvp.support.microsoft.com
Game FAQs:
http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite:
http://nibblesnbits.tk or Call / Contact
MS Support at:
http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
| I don't know, how would i find that out?, other games
| work fine. championship football and star wars jedi.
| >-----Original Message-----
| >Hi,
| >
| >That is completely different then. It's quite common
| for folks
| >to experience black screens or crashes if their
| chipset/video/
| >sound drivers have not been properly installed along
| with DX.
| >
| >Which type of video card do you have? Is it an nVidia
| or ATI?
| >
| >--
| >Cheers, Windows XP MVP
| Shell / User
| >Jimmy S.
|
http://mvp.support.microsoft.com
| >
| >Game FAQs:
http://support.microsoft.com/default.aspx?
| scid=FH;[LN];gms
| >Visit my Zone.com / Gaming Helpsite:
|
http://nibblesnbits.tk or Call / Contact
| >MS Support at:
http://support.microsoft.com/default.aspx?
| scid=sz;en-us;top
| >My advice is donated "AS IS" without warranty; nor do I
| confer any rights.
| >_________________________________________________________
| >
| >"luckygirl999" <
[email protected]>
| wrote in message |
[email protected]...
| >| Hi Jimmy,
| >|
| >| Thanks but that was one of the 1st things they told me
| to
| >| do and it didn't work, 2nd one was to disable sound,
| >| didn't work either.
| >| It plays the intro and then I see the main screen of
| the
| >| game for about 2 seconds and then it crashes. I've
| asked
| >| for help on the sims website and the only responses i
| get
| >| is it to reformat my hard drive.... I've never had to
| do
| >| that and shouldn't think I would need to unless my pc
| >| went crazy on me.
| >| I've d/l hotfix's from microsoft as it had helped
| someone
| >| else with same problem. One suggestion was to keep
| >| installing and eventually it would work. Thats why I've
| >| come here for some help, I get a decent reponse. If you
| >| have any other suggestions I'd be really really happy
| to
| >| hear from you. Apparently this has happened to a lot of
| >| xp users.
| >| >-----Original Message-----
| >| >Hi luckygirl9999,
| >| >
| >| >If it's crashing during the intro movie, can you check
| >| >the game's folder to see if you're able to play that
| >| >movie file, or even rename it so it gets skipped over?
| >| >
| >| >--
| >| >Cheers, Windows XP MVP
| >| Shell / User
| >| >Jimmy S.
| >|
http://mvp.support.microsoft.com
| >| >
| >| >Game FAQs:
http://support.microsoft.com/default.aspx?
| >| scid=FH;[LN];gms
| >| >Visit my Zone.com / Gaming Helpsite:
| >|
http://nibblesnbits.tk or Call / Contact
| >| >MS Support at:
|
http://support.microsoft.com/default.aspx?
| >| scid=sz;en-us;top
| >| >My advice is donated "AS IS" without warranty; nor
| do I
| >| confer any rights.
| >|
| >_________________________________________________________
| >| >
| >| >"luckygirl999" <
[email protected]>
| >| wrote in message | >|
[email protected]...
| >| >| I really need some help with this, I've tried
| >| installing
| >| >| for the 14th time and it will only get to the intro
| >| >| section and crashes. My pc is fully updated,
| defrag'd,
| >| >| error checked, virus checked, I close down
| background
| >| >| running programs except Sis tray etc. I more than
| meet
| >| >| than requirements for the game, I've even removed a
| lot
| >| >| of files from the pc just in case. Everytime I
| >| uninstall
| >| >| I remove every trace of the sims as I'm supposed to,
| >| I've
| >| >| tried running it compatable with Windows 98 and that
| >| >| doesn't work. Any suggestions would be greatly
| >| >| appreciated.
| >| >| Thanks
| >| >
| >| >
| >| >.
| >| >
| >
| >
| >.
| >
