Sims Double Deluxe keeps crashing


L

luckygirl999

I really need some help with this, I've tried installing
for the 14th time and it will only get to the intro
section and crashes. My pc is fully updated, defrag'd,
error checked, virus checked, I close down background
running programs except Sis tray etc. I more than meet
than requirements for the game, I've even removed a lot
of files from the pc just in case. Everytime I uninstall
I remove every trace of the sims as I'm supposed to, I've
tried running it compatable with Windows 98 and that
doesn't work. Any suggestions would be greatly
appreciated.
Thanks
 
Ad

Advertisements

J

Jimmy S.

Hi luckygirl9999,

If it's crashing during the intro movie, can you check
the game's folder to see if you're able to play that
movie file, or even rename it so it gets skipped over?

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

| I really need some help with this, I've tried installing
| for the 14th time and it will only get to the intro
| section and crashes. My pc is fully updated, defrag'd,
| error checked, virus checked, I close down background
| running programs except Sis tray etc. I more than meet
| than requirements for the game, I've even removed a lot
| of files from the pc just in case. Everytime I uninstall
| I remove every trace of the sims as I'm supposed to, I've
| tried running it compatable with Windows 98 and that
| doesn't work. Any suggestions would be greatly
| appreciated.
| Thanks
 
L

luckygirl999

Hi Jimmy,

Thanks but that was one of the 1st things they told me to
do and it didn't work, 2nd one was to disable sound,
didn't work either.
It plays the intro and then I see the main screen of the
game for about 2 seconds and then it crashes. I've asked
for help on the sims website and the only responses i get
is it to reformat my hard drive.... I've never had to do
that and shouldn't think I would need to unless my pc
went crazy on me.
I've d/l hotfix's from microsoft as it had helped someone
else with same problem. One suggestion was to keep
installing and eventually it would work. Thats why I've
come here for some help, I get a decent reponse. If you
have any other suggestions I'd be really really happy to
hear from you. Apparently this has happened to a lot of
xp users.
-----Original Message-----
Hi luckygirl9999,

If it's crashing during the intro movie, can you check
the game's folder to see if you're able to play that
movie file, or even rename it so it gets skipped over?

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx? scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite:
http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx? scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

"luckygirl999" <anonymous@discussions.microsoft.com>
wrote in message $a101280a@phx.gbl...
 
J

Jimmy S.

Hi,

That is completely different then. It's quite common for folks
to experience black screens or crashes if their chipset/video/
sound drivers have not been properly installed along with DX.

Which type of video card do you have? Is it an nVidia or ATI?

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

| Hi Jimmy,
|
| Thanks but that was one of the 1st things they told me to
| do and it didn't work, 2nd one was to disable sound,
| didn't work either.
| It plays the intro and then I see the main screen of the
| game for about 2 seconds and then it crashes. I've asked
| for help on the sims website and the only responses i get
| is it to reformat my hard drive.... I've never had to do
| that and shouldn't think I would need to unless my pc
| went crazy on me.
| I've d/l hotfix's from microsoft as it had helped someone
| else with same problem. One suggestion was to keep
| installing and eventually it would work. Thats why I've
| come here for some help, I get a decent reponse. If you
| have any other suggestions I'd be really really happy to
| hear from you. Apparently this has happened to a lot of
| xp users.
| >-----Original Message-----
| >Hi luckygirl9999,
| >
| >If it's crashing during the intro movie, can you check
| >the game's folder to see if you're able to play that
| >movie file, or even rename it so it gets skipped over?
| >
| >--
| >Cheers, Windows XP MVP
| Shell / User
| >Jimmy S.
| http://mvp.support.microsoft.com
| >
| >Game FAQs: http://support.microsoft.com/default.aspx?
| scid=FH;[LN];gms
| >Visit my Zone.com / Gaming Helpsite:
| http://nibblesnbits.tk or Call / Contact
| >MS Support at: http://support.microsoft.com/default.aspx?
| scid=sz;en-us;top
| >My advice is donated "AS IS" without warranty; nor do I
| confer any rights.
| >_________________________________________________________
| >
| >"luckygirl999" <anonymous@discussions.microsoft.com>
| wrote in message | $a101280a@phx.gbl...
| >| I really need some help with this, I've tried
| installing
| >| for the 14th time and it will only get to the intro
| >| section and crashes. My pc is fully updated, defrag'd,
| >| error checked, virus checked, I close down background
| >| running programs except Sis tray etc. I more than meet
| >| than requirements for the game, I've even removed a lot
| >| of files from the pc just in case. Everytime I
| uninstall
| >| I remove every trace of the sims as I'm supposed to,
| I've
| >| tried running it compatable with Windows 98 and that
| >| doesn't work. Any suggestions would be greatly
| >| appreciated.
| >| Thanks
| >
| >
| >.
| >
 
G

Guest

I don't know, how would i find that out?, other games
work fine. championship football and star wars jedi.
-----Original Message-----
Hi,

That is completely different then. It's quite common for folks
to experience black screens or crashes if their chipset/video/
sound drivers have not been properly installed along with DX.

Which type of video card do you have? Is it an nVidia or ATI?

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx? scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite:
http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx? scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

"luckygirl999" <anonymous@discussions.microsoft.com>
wrote in message $a301280a@phx.gbl...
| Hi Jimmy,
|
| Thanks but that was one of the 1st things they told me to
| do and it didn't work, 2nd one was to disable sound,
| didn't work either.
| It plays the intro and then I see the main screen of the
| game for about 2 seconds and then it crashes. I've asked
| for help on the sims website and the only responses i get
| is it to reformat my hard drive.... I've never had to do
| that and shouldn't think I would need to unless my pc
| went crazy on me.
| I've d/l hotfix's from microsoft as it had helped someone
| else with same problem. One suggestion was to keep
| installing and eventually it would work. Thats why I've
| come here for some help, I get a decent reponse. If you
| have any other suggestions I'd be really really happy to
| hear from you. Apparently this has happened to a lot of
| xp users.
| >-----Original Message-----
| >Hi luckygirl9999,
| >
| >If it's crashing during the intro movie, can you check
| >the game's folder to see if you're able to play that
| >movie file, or even rename it so it gets skipped over?
| >
| >--
| >Cheers, Windows XP MVP
| Shell / User
| >Jimmy S.
| http://mvp.support.microsoft.com
| >
| >Game FAQs: http://support.microsoft.com/default.aspx?
| scid=FH;[LN];gms
| >Visit my Zone.com / Gaming Helpsite:
| http://nibblesnbits.tk or Call / Contact
| >MS Support at: http://support.microsoft.com/default.aspx?
| scid=sz;en-us;top
| >My advice is donated "AS IS" without warranty; nor do I
| confer any rights.
|
_________________________________________________________
| >
| >"luckygirl999" <anonymous@discussions.microsoft.com>
| wrote in message | $a101280a@phx.gbl...
| >| I really need some help with this, I've tried
| installing
| >| for the 14th time and it will only get to the intro
| >| section and crashes. My pc is fully updated, defrag'd,
| >| error checked, virus checked, I close down background
| >| running programs except Sis tray etc. I more than meet
| >| than requirements for the game, I've even removed a lot
| >| of files from the pc just in case. Everytime I
| uninstall
| >| I remove every trace of the sims as I'm supposed to,
| I've
| >| tried running it compatable with Windows 98 and that
| >| doesn't work. Any suggestions would be greatly
| >| appreciated.
| >| Thanks
| >
| >
| >.
| >


.
 
J

Jimmy S.

Hi luckygirl9999,

These instructions will help you update your drivers and
identify which make and version you'll need.

Updating video card drivers can solve most gaming issues. Here's some
rules of thumb though to always keep in mind. Shut DL accelerators, fire-
walls and antivirus programs off while downloading or installing drivers and
updates. Also check the game's website (or Fileplanet.com) for patches.

Before you update your drivers, I recommend that you install DirectX 9.0b:
http://download.microsoft.com/download/c/9/c/c9c8a1d4-7690-4c98-baf3-0c67e7f3751f/dx90update_redist.exe

Here are the steps I recommend you use to update your driver:

1. To identify the make and model of your card, right click your
Desktop, choose Properties / Settings / Advanced / Adapter.

2. Download the latest video driver for your card online, using
http://www3.sympatico.ca/nibblesnbits/Video.html#drivers
to find the website to download from. I also have advanced
video driver and direct X troubleshooting steps on that page.

3. Save the .exe driver (or uncompress the zip file) to a folder
in My Documents named after the driver version number.

4. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.

5. Click Start / (settings) Control Panel / System / Hardware
Device Manager / expand +Display Adapters / right click on
the adapter, pick "Uninstall", and click No if asked to reboot.

6. Use Control Panel / Add-Remove programs to uninstall the
previous driver (exe)software which may have been installed.

7. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.

8. If the driver is a (exe)program file, GO DIRECTLY TO step 10.

9. When Windows prompts you to install the video adapter, click
"Install from a list or specific location", click the "Browse" button,
browse to the My documents folder where you saved the driver,
and finally click on one of the driver files to begin installation.
Skip step 10 and go directly to step 11.

10. When Windows prompts you to install the video adapter, click
"Cancel" and Double click the driver program to begin installation.

11. After you reboot, go to Control Panel / Display / Settings and
choose 32 bit Color Quality, and 1024x768 Screen Resolution.

TROUBLESHOOTING:

Test your drivers using DXDiag: Click Start / Run / type: DXDIAG
Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
If any of the Display options are Disabled and you cannot Enable them,
your most likely solution would be to update your Chipset Drivers as per
my website: http://www3.sympatico.ca/nibblesnbits/Video.html#v11

Along with your Video card, Sound Cards, Motherboard Chipsets,
and Video Monitors may also require updated drivers. Even your
motherboard's BIOS may need to be updated for compatibility with
your Video card. These steps are listed at: http://NibblesNbitsVideo.tk

Perhaps the old Nvidia drivers did not completely uninstall. If that's the
case, use this utility to completely uninstall the drivers and go to step 7:
http://content.guru3d.com/index.php?page=detonatorrip&menu=0

The latest video drivers sometime don't work with a particular game.
(Check the Video suggestions in the readme.txt file in your game folder/CD)
If there's no suggestions, try an older (WHQL) driver, and/or if you still
experience problems try a Beta driver, or even an Omega driver instead:

BETA Drivers: http://download.guru3d.com/
OMEGA Drivers: http://www.omegacorner.com/

There you have it, if you have any questions feel free to post them! :)

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

| I don't know, how would i find that out?, other games
| work fine. championship football and star wars jedi.
| >-----Original Message-----
| >Hi,
| >
| >That is completely different then. It's quite common
| for folks
| >to experience black screens or crashes if their
| chipset/video/
| >sound drivers have not been properly installed along
| with DX.
| >
| >Which type of video card do you have? Is it an nVidia
| or ATI?
| >
| >--
| >Cheers, Windows XP MVP
| Shell / User
| >Jimmy S.
| http://mvp.support.microsoft.com
| >
| >Game FAQs: http://support.microsoft.com/default.aspx?
| scid=FH;[LN];gms
| >Visit my Zone.com / Gaming Helpsite:
| http://nibblesnbits.tk or Call / Contact
| >MS Support at: http://support.microsoft.com/default.aspx?
| scid=sz;en-us;top
| >My advice is donated "AS IS" without warranty; nor do I
| confer any rights.
| >_________________________________________________________
| >
| >"luckygirl999" <anonymous@discussions.microsoft.com>
| wrote in message | $a301280a@phx.gbl...
| >| Hi Jimmy,
| >|
| >| Thanks but that was one of the 1st things they told me
| to
| >| do and it didn't work, 2nd one was to disable sound,
| >| didn't work either.
| >| It plays the intro and then I see the main screen of
| the
| >| game for about 2 seconds and then it crashes. I've
| asked
| >| for help on the sims website and the only responses i
| get
| >| is it to reformat my hard drive.... I've never had to
| do
| >| that and shouldn't think I would need to unless my pc
| >| went crazy on me.
| >| I've d/l hotfix's from microsoft as it had helped
| someone
| >| else with same problem. One suggestion was to keep
| >| installing and eventually it would work. Thats why I've
| >| come here for some help, I get a decent reponse. If you
| >| have any other suggestions I'd be really really happy
| to
| >| hear from you. Apparently this has happened to a lot of
| >| xp users.
| >| >-----Original Message-----
| >| >Hi luckygirl9999,
| >| >
| >| >If it's crashing during the intro movie, can you check
| >| >the game's folder to see if you're able to play that
| >| >movie file, or even rename it so it gets skipped over?
| >| >
| >| >--
| >| >Cheers, Windows XP MVP
| >| Shell / User
| >| >Jimmy S.
| >| http://mvp.support.microsoft.com
| >| >
| >| >Game FAQs: http://support.microsoft.com/default.aspx?
| >| scid=FH;[LN];gms
| >| >Visit my Zone.com / Gaming Helpsite:
| >| http://nibblesnbits.tk or Call / Contact
| >| >MS Support at:
| http://support.microsoft.com/default.aspx?
| >| scid=sz;en-us;top
| >| >My advice is donated "AS IS" without warranty; nor
| do I
| >| confer any rights.
| >|
| >_________________________________________________________
| >| >
| >| >"luckygirl999" <anonymous@discussions.microsoft.com>
| >| wrote in message | >| $a101280a@phx.gbl...
| >| >| I really need some help with this, I've tried
| >| installing
| >| >| for the 14th time and it will only get to the intro
| >| >| section and crashes. My pc is fully updated,
| defrag'd,
| >| >| error checked, virus checked, I close down
| background
| >| >| running programs except Sis tray etc. I more than
| meet
| >| >| than requirements for the game, I've even removed a
| lot
| >| >| of files from the pc just in case. Everytime I
| >| uninstall
| >| >| I remove every trace of the sims as I'm supposed to,
| >| I've
| >| >| tried running it compatable with Windows 98 and that
| >| >| doesn't work. Any suggestions would be greatly
| >| >| appreciated.
| >| >| Thanks
| >| >
| >| >
| >| >.
| >| >
| >
| >
| >.
| >
 
Ad

Advertisements

L

luckygirl999

Hi Jimmy,

Sorry to be a pain but I'n not too confident when it
somes to messing around with the hardware, I tried to
update my driver but it told me i had the latest one. Can
you please take a look at my pc info and let me know what
i might need to change. My sims game needs windows 98 or
xp, 233 mhz pentium 2, 128 MB ram memory, 1.7GB
harddrive, 4 speed cd, 2 MB PCI/AGP video card, direct x
7 compatible sound card, direct x version 7. I did update
from 8 to 9 this week. I got this info from doing the
dxdiag. There is a fair bit there but i didn't know what
you would need to look at. Thanks, your a godsend.

luckygirl999

System Information
------------------
Time of this report: 10/30/2003, 20:32:39
Operating System: Windows XP Home Edition (5.1, Build
2600) Service Pack 1 (2600.xpsp2.030422-1633)
Language: English (Regional Setting: English)
System Manufacturer: eMachines, Inc.
System Model: L4S5MG
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 1.60GHz
Memory: 224MB RAM
Page File: 160MB used, 386MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0b (4.09.0000.0902)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0001.0902 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: Hardware-accelerated Direct3D 9 is not
available because the display driver does not support
it. You may be able to get a newer driver from the
hardware manufacturer.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: SiS 650_740
Manufacturer: SiS
Chip type: SiS 650 Rev 00
DAC type: Internal
Device Key:
Enum\PCI\VEN_1039&DEV_6325&SUBSYS_0A441019&REV_00
Display Memory: 32.0 MB
Current Mode: 1024 x 768 (16 bit) (75Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: SiSGRV.dll
Driver Version: 6.13.0010.2061 (English)
DDI Version: 7
Driver Attributes: Final Debug
Driver Date/Size: 2/6/2002 13:43:18, 339840 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: sisgrp.sys
Mini VDD Date: 2/6/2002 22:30:02, 177792 bytes
Device Identifier: {D7B71ED9-2065-11CF-A47B-4E2AA2C2CB35}
Vendor ID: 0x1039
Device ID: 0x6325
SubSys ID: 0x0A441019
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_D ModeMPEG2_C ModeMPEG2_A
ModeMPEG1_A
-------------
Sound Devices
-------------
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_0A441019&REV_A0
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5350 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 10/9/2003 17:52:08, 475788 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: Realtek AC97 Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5350 (English)
Driver Attributes: Final Retail
Date and Size: 10/9/2003 17:52:08, 475788 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not
Kernel Mode), Output, DLS, Internal, Default Port
MPU-401, Hardware (Kernel Mode), Input,
No DLS, External
MPU-401, Hardware (Kernel Mode),
Output, No DLS, External
Realtek AC97 Audio, Software (Kernel
Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated],
Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth
[Emulated], Hardware (Not Kernel Mode), Output, No DLS,
Internal
MPU-401 [Emulated], Hardware (Not
Kernel Mode), Output, No DLS, External
MPU-401 [Emulated], Hardware (Not
Kernel Mode), Input, No DLS, External
Registry: OK
Test Result: Not run

-----Original Message-----
Hi luckygirl9999,

These instructions will help you update your drivers and
identify which make and version you'll need.

Updating video card drivers can solve most gaming issues. Here's some
rules of thumb though to always keep in mind. Shut DL accelerators, fire-
walls and antivirus programs off while downloading or installing drivers and
updates. Also check the game's website (or Fileplanet.com) for patches.

Before you update your drivers, I recommend that you install DirectX 9.0b:
http://download.microsoft.com/download/c/9/c/c9c8a1d4- 7690-4c98-baf3-0c67e7f3751f/dx90update_redist.exe

Here are the steps I recommend you use to update your driver:

1. To identify the make and model of your card, right click your
Desktop, choose Properties / Settings / Advanced / Adapter.

2. Download the latest video driver for your card online, using
http://www3.sympatico.ca/nibblesnbits/Video.html#drivers
to find the website to download from. I also have advanced
video driver and direct X troubleshooting steps on that page.

3. Save the .exe driver (or uncompress the zip file) to a folder
in My Documents named after the driver version number.

4. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.

5. Click Start / (settings) Control Panel / System / Hardware
Device Manager / expand +Display Adapters / right click on
the adapter, pick "Uninstall", and click No if asked to reboot.

6. Use Control Panel / Add-Remove programs to uninstall the
previous driver (exe)software which may have been installed.

7. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.

8. If the driver is a (exe)program file, GO DIRECTLY TO step 10.

9. When Windows prompts you to install the video adapter, click
"Install from a list or specific location", click the "Browse" button,
browse to the My documents folder where you saved the driver,
and finally click on one of the driver files to begin installation.
Skip step 10 and go directly to step 11.

10. When Windows prompts you to install the video adapter, click
"Cancel" and Double click the driver program to begin installation.

11. After you reboot, go to Control Panel / Display / Settings and
choose 32 bit Color Quality, and 1024x768 Screen Resolution.

TROUBLESHOOTING:

Test your drivers using DXDiag: Click Start / Run / type: DXDIAG
Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
If any of the Display options are Disabled and you cannot Enable them,
your most likely solution would be to update your Chipset Drivers as per
my website: http://www3.sympatico.ca/nibblesnbits/Video.html#v11

Along with your Video card, Sound Cards, Motherboard Chipsets,
and Video Monitors may also require updated drivers. Even your
motherboard's BIOS may need to be updated for compatibility with
your Video card. These steps are listed at: http://NibblesNbitsVideo.tk

Perhaps the old Nvidia drivers did not completely uninstall. If that's the
case, use this utility to completely uninstall the drivers and go to step 7:
http://content.guru3d.com/index.php? page=detonatorrip&menu=0

The latest video drivers sometime don't work with a particular game.
(Check the Video suggestions in the readme.txt file in your game folder/CD)
If there's no suggestions, try an older (WHQL) driver, and/or if you still
experience problems try a Beta driver, or even an Omega driver instead:

BETA Drivers: http://download.guru3d.com/
OMEGA Drivers: http://www.omegacorner.com/

There you have it, if you have any questions feel free to post them! :)

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx? scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite:
http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx? scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

| I don't know, how would i find that out?, other games
| work fine. championship football and star wars jedi.
| >-----Original Message-----
| >Hi,
| >
| >That is completely different then. It's quite common
| for folks
| >to experience black screens or crashes if their
| chipset/video/
| >sound drivers have not been properly installed along
| with DX.
| >
| >Which type of video card do you have? Is it an nVidia
| or ATI?
| >
| >--
| >Cheers, Windows XP MVP
| Shell / User
| >Jimmy S.
| http://mvp.support.microsoft.com
| >
| >Game FAQs: http://support.microsoft.com/default.aspx?
| scid=FH;[LN];gms
| >Visit my Zone.com / Gaming Helpsite:
| http://nibblesnbits.tk or Call / Contact
| >MS Support at: http://support.microsoft.com/default.aspx?
| scid=sz;en-us;top
| >My advice is donated "AS IS" without warranty; nor do I
| confer any rights.
|
_________________________________________________________
| >
| >"luckygirl999" <anonymous@discussions.microsoft.com>
| wrote in message | $a301280a@phx.gbl...
| >| Hi Jimmy,
| >|
| >| Thanks but that was one of the 1st things they told me
| to
| >| do and it didn't work, 2nd one was to disable sound,
| >| didn't work either.
| >| It plays the intro and then I see the main screen of
| the
| >| game for about 2 seconds and then it crashes. I've
| asked
| >| for help on the sims website and the only responses i
| get
| >| is it to reformat my hard drive.... I've never had to
| do
| >| that and shouldn't think I would need to unless my pc
| >| went crazy on me.
| >| I've d/l hotfix's from microsoft as it had helped
| someone
| >| else with same problem. One suggestion was to keep
| >| installing and eventually it would work. Thats why I've
| >| come here for some help, I get a decent reponse. If you
| >| have any other suggestions I'd be really really happy
| to
| >| hear from you. Apparently this has happened to a lot of
| >| xp users.
| >| >-----Original Message-----
| >| >Hi luckygirl9999,
| >| >
| >| >If it's crashing during the intro movie, can you check
| >| >the game's folder to see if you're able to play that
| >| >movie file, or even rename it so it gets skipped over?
| >| >
| >| >--
| >| >Cheers, Windows XP MVP
| >| Shell / User
| >| >Jimmy S.
| >| http://mvp.support.microsoft.com
| >| >
| >| >Game FAQs: http://support.microsoft.com/default.aspx?
| >| scid=FH;[LN];gms
| >| >Visit my Zone.com / Gaming Helpsite:
| >| http://nibblesnbits.tk or Call / Contact
| >| >MS Support at:
| http://support.microsoft.com/default.aspx?
| >| scid=sz;en-us;top
| >| >My advice is donated "AS IS" without warranty; nor
| do I
| >| confer any rights.
| >|
|
_________________________________________________________
| >| >
| >| >"luckygirl999"
 
J

Jimmy S.

Hi Luckygirl999,

Well, after looking over the game requirements, and comparing
them to your system spec's I can see that you meet the most
important requirements such as RAM, Processor, and O/S version.

Your DX diagnostics also indicates that you don't have a video
card, but rather that you have built-in a graphics controller by SiS
on your eMachine's motherboard: SiS 650_740.

Download and install these drivers using my previous instructions: http://www.techspot.com/drivers/index/file/download/1741

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
 
G

Guest

Hi Jimmy,

This is just a message to say thanks, my Sims game now
works after d/l a driver. I couldn't have done it without
your help, your a godsend. Thanks

Luckygirl999
-----Original Message-----
Hi Luckygirl999,

Well, after looking over the game requirements, and comparing
them to your system spec's I can see that you meet the most
important requirements such as RAM, Processor, and O/S version.

Your DX diagnostics also indicates that you don't have a video
card, but rather that you have built-in a graphics controller by SiS
on your eMachine's motherboard: SiS 650_740.

Download and install these drivers using my previous instructions:
http://www.techspot.com/drivers/index/file/download/1741

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx? scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite:
http://nibblesnbits.tk or Call / Contact
 
Ad

Advertisements

J

Jimmy S.

I'm glad I was able to help you Luckygirl999.
Thanks for posting! :)

Cheers,
Jimmy.

| Hi Jimmy,
|
| This is just a message to say thanks, my Sims game now
| works after d/l a driver. I couldn't have done it without
| your help, your a godsend. Thanks
|
| Luckygirl999
| >-----Original Message-----
| >Hi Luckygirl999,
| >
| >Well, after looking over the game requirements, and
| comparing
| >them to your system spec's I can see that you meet the
| most
| >important requirements such as RAM, Processor, and O/S
| version.
| >
| >Your DX diagnostics also indicates that you don't have a
| video
| >card, but rather that you have built-in a graphics
| controller by SiS
| >on your eMachine's motherboard: SiS 650_740.
| >
| >Download and install these drivers using my previous
| instructions:
| http://www.techspot.com/drivers/index/file/download/1741
| >
| >--
| >Cheers, Windows XP MVP
| Shell / User
| >Jimmy S.
| http://mvp.support.microsoft.com
| >
| >Game FAQs: http://support.microsoft.com/default.aspx?
| scid=FH;[LN];gms
| >Visit my Zone.com / Gaming Helpsite:
| http://nibblesnbits.tk or Call / Contact
| >MS Support at: http://support.microsoft.com/default.aspx?
| scid=sz;en-us;top
| >My advice is donated "AS IS" without warranty; nor do I
| confer any rights.
| >_________________________________________________________
| >
| >
| >.
| >
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads


Top