signature (image) not showing

[loki]

i've created a signature which is our company logo with details. sometimes it
doesn't display for the recipient.

i created the gif, then created an .html file with that .gif in it, then loaded
both to my server. then created the signature by selecting the .html file

is this something i can fix or is it dependent on their email client settings?

 

[Brian Tillman]

i've created a signature which is our company logo with details.
sometimes it doesn't display for the recipient.

i created the gif, then created an .html file with that .gif in it,
then loaded both to my server. then created the signature by
selecting the .html file
is this something i can fix or is it dependent on their email client
settings?

First, the recipient's mail client must support the interpretation and
rendering of any code you've included in the signature. Not all cliens do.
Second, their client must support the displaying of any graphics you've
included. Third, the recipient must have configured the client to enable
this support if it's available. In short, you can't control with certainty
how the recipient sees your message. My opinion is that best practice calls
for using the most common sending format: plain text. The purpose of email
is to convey information. It is rare indeed when a company logo conveys
information the name and address of the company do not. Moreover, graphics
add to message's size, often doubling it without increasing the amount of
information conveyed. That's poor use of a communication medium. Finally,
if information exchange can be enhanced by the inclusion of graphics, it's
better to include them in an attached document that also explains the
context of the graphical information.

 

[loki]

thought so, thanks

First, the recipient's mail client must support the interpretation and
rendering of any code you've included in the signature. Not all cliens
do. Second, their client must support the displaying of any graphics
you've included. Third, the recipient must have configured the client
to enable this support if it's available. In short, you can't control
with certainty how the recipient sees your message. My opinion is that
best practice calls for using the most common sending format: plain
text. The purpose of email is to convey information. It is rare indeed
when a company logo conveys information the name and address of the
company do not. Moreover, graphics add to message's size, often
doubling it without increasing the amount of information conveyed.
That's poor use of a communication medium. Finally, if information
exchange can be enhanced by the inclusion of graphics, it's better to
include them in an attached document that also explains the context of
the graphical information.