J. Douglas said:
Trying to fix my son's computer. I can't download anything from Windows
Update. I get error 0x800A01AD. I've done the .dll registry procedure. (stop
WU, run .dll, start WU. No luck.
When shutting down, it'll start the saving settings screen then lock up when
it gets to the shutting down screen.
Also there are two icons in the control panel for "Internet Options" How do
I delete one?
I have Adaware and run Mcafee.
Can you please help?
You receive a 0x800A01AD error message while you access the Windows
Update Web site
http://support.microsoft.com/?id=833766
For the shutdown problem see this troublehsooter:
http://aumha.org/win5/a/shtdwnxp.htm
Adaware and McAfee might not be enough - they handle different issues
and neither one will pick up everything in their area. Also Have you
run the scans in safe mode?
Run these programs to check for spyware/malware. After installing
update them, then boot into safe mode and run them. You should update
and run them weekly.
Cwshredder
http://www.intermute.com/spysubtract/cwshredder_download.html
Ad-aware SE
http://www.lavasoftusa.com
Spybot Search and Destroy
http://www.safer-networking.org
Bazooka Adware and Spyware Scanner
http://download.com.com/3000-2144-10247783.html
Pest Patrol Free Pest Scanner
http://www.pestscan.com/ScanOrTrial.asp
If you’re still having problems after running these then run HijackThis
and post the log to one of the specialty forums, _NOT_ this one.
HijackThis
http://www.majorgeeks.com/download.php?det=3155
Forums to Interpret HijackThis Logs:
http://www.spywareinfo.com/forums/
http://forum.aumha.org/viewforum.php?f=30
http://forums.tomcoyote.org/
http://www.wilderssecurity.com/
After your system is clean use these programs to help keep it clean:
Spywareblaster
www.javacoolsoftware.com/sbdownload.html
Spywareguard
http://www.javacoolsoftware.com/sgdownload.html
IE-SPYAD
http://www.staff.uiuc.edu/~ehowes/resource.htm
For viruses, start with Trend Micro’s Sysclean. Download it and the
signature file. Turn off system restore, boot into safe mode and run
sysclean. Boot back into normal mode and run a full AV scan with your
normal AV program. Then turn system restore back on.
Trend Micro Sysclean
http://www.trendmicro.com/download/dcs.asp
Trend Micro Signature File
http://www.trendmicro.com/download/pattern.asp
You should also regularly run at least two of these online scans in
addition to your regular up to date AV program:
Online and Downloadable Virus Scanning:
Panda ActiveScan
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
Bit Defender Online Virus Scan:
http://www.bitdefender.com/scan/license.php
Symantec Online Virus and Security Scan:
http://security.symantec.com/ssc/home.asp
TrendMicro:
http://housecall.trendmicro.com/housecall/start_corp.asp
McAfee Online Virus Scan:
http://www.mcafee.com/myapps/mfs/default.asp
RAV AntiVirus - Scan Online
http://www.ravantivirus.com/scan/
F-Secure:
http://support.f-secure.com/enu/home/ols.shtml
McAfee AVert Stinger Virus Removal Tool
http://vil.nai.com/vil/stinger/
[Note: Stinger looks only for a limited number of specific viruses.
It’s not intended for full strength virus scanning and removal, but it
can help eliminate enough threats to allow you to install and scan with
a full featured AV program.]
Make sure you have a firewall active at all times. If nothing else use
the one built into XP, but there are a variety of free third party ones
that do a better job from Sygate, Zone Alarm or Kerio.
Sygate Personal Firewall
http://smb.sygate.com/products/spf_standard.htm
Zone Alarm
http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp?lid=staticcomp_za
Kerio Personal Firewall
http://www.kerio.com/kpf_download.html
Lastly check your system for vulnerabilities. Make sure you have all
the latest security patches from Windows Update too.
Websites which will check for vulnerabilities:
Browser Security Tests:
http://www.jasons-toolbox.com/BrowserSecurity/
Symantec Security Check
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://bcheck.scanit.be/bcheck/
https://testzone.secunia.com/browser_checker/
www.pcpitstop.com