shutdown/restart

[Roy]

exactly what happens :

I press start followed by shutdown ;then pick either
shutdown or restart in the pop up menu ;then some
programs close on task bar but shutdown does not finish.
I have to repeat operation and shutdown work on second
try every time. XP session run normally until second try.

 

[Wayne B.]

Try going here..........

http://support.microsoft.com/default.aspx?scid=kb;en-
us;308029&Product=winxp

Or here................

http://support.microsoft.com/default.aspx?scid=kb;en-
us;307274&Product=winxp

Hope this helps. Wayne B.