shutdown problem

[Veronica Harrison]

When I log off or shut down from the Start menu I get a window saying rundll32.exe is not responding and have to click end now to continue the shut down. This only started a couple of weeks ago. Any idea how I can clear it please?

Thanks
Veronica

 

[Ayush]

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When I log off or shut down from the Start menu I get a window saying rundll32.exe is not responding and have to click end now to continue the shut down. This only started a couple of weeks ago. Any idea how I can clear it please?

Thanks
Veronica

 

[Rock]

When I log off or shut down from the Start menu I get a window saying
rundll32.exe is not responding and have to >click end now to continue the
shut down. This only started a couple of weeks ago. Any idea how I can
clear it >please?

Start with a thorough scan for malware. See these links:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

THE PARASITE FIGHT
Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm

Richard Harper's Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm

PC Hell Spyware and Adware Removal Help
http://www.pchell.com/support/spyware.shtml

http://mvps.org/winhelp2002/unwanted.htm

If that doesn't do it, then do some clean boot troubleshooting.

Clean Boot Troubleshooting

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353