Flukeman said:
I have the same problem, the only way to shut it down is to hold your power
button in until it does, doing the "automatic restart uncheck" does not work,
I have been emailing back and forth with support and they have no clue
either, I sure hope Microsoft support gets a handle on this issue, I have
tried to disable drivers and hardware to see what is causing it and nothing
has this pin-pointed yet!
This is what support said to do, none of which solved the issue...
Thank you for contacting Windows Vista Research Team
My name is Lalu, I have taken the ownership of the case and will be
assisting you with your Windows Vista issue, as I informed you earlier.
I understand that “your computer restarts when you try to shut downâ€. I
realize the importance of your issue and assure you that we will resolve this
at your earliest convenience.
After analysing all the mails that you sent us and the information that are
available with us with respect to this case, I am suggesting troubleshooting
that would help you in resolving the problem. But to resolve this issue
faster, please help me understand the issue better by providing me the
following information:
1.) Please let me know what is the error message you get when you
“Disable automatic restart on system failure†and then shutdown. (This step
should produce Blue Screen Error message. The error code would normally be a
string of numbers followed by a system file). Please note that this the only
way that would help us in determining the Root Cause of the problem.
2.) What happens when you try to shut down you computer from Safe Mode
(If we have a problem while shutting down from Safe mode, then it’s most
likely that it’s caused by a Hardware component).
3.) Have you tried to shutting down your computer after unplugging all
you external devices (Printer, Scanner, Etc.)
4.) Please give me the make and model of your Network card.
5.) Please provide me with your System information file which would help
me reproduce this issue in our Labs.
To get the system information file,
->Go to Start (pearl button)-> type msinfo32 in the Search bar and hit Enter.
You’ll get the System Information window, select System Summary in the left
pane.
Copy everything you find there in the right pane and please sent to us.
(Don’t send attachments. It won’t reach us)
Please try the following steps in the order that its suggested and let me
know the results of the same.
Suggestion 1:
***********
First of all, we can reset your Network Card property settings. For that,
please follow the following steps.
1.) Click Start , type Device manager in the Start Search box, and then
press ENTER
2.) If you are prompted for an administrator password or confirmation,
type your password, or click Continue.
3.) Now you will be getting a Device manager window, in that double click
Network Adapter
4.) Right click your Network Adapter and go to Properties
5.) In the Properties window, click on the Power Management tab
6.) Check the first option, ‘Allow the computer to turn off this device
to save power’
7.) Uncheck the second option, ‘Allow this device to wake the computer’
8.) Click OK and Restart your system and
9.) Then Shutdown to check whether its works fine.
Once you have completed the steps above, kindly check if you are still
encountering the same issue. If the issue remains, please proceed to the
below resolution.
Suggestion 2:
***********
Another cause for this problem may be due to device drivers are not being
unloaded during shutdown.
For this issue, what we can do is,
Manually disable all non essential hardware devices and unplug all USB
devices.
Once the faulty device has been found either leave it disabled or find the
latest
compatible drivers.
1.) Unplug all the external Devices
2.) Click on start and type Device Manager in search bar and hit
enter.
3.) In the device manager window, navigate to Network Adapter and
click on plus symbol.
4.) Below yow will find your Network card, highlight the Network
card and right click it and
click on Disable.
5.) Do the same steps (3,4)only for the following devices
mentioned below
Sound, Video and Game Controllers
Display Card
Modem
CD/DVD
Ports
USB devices (Please don’t do this if you are using USB keyboard
or Mouse )
6.) Restart your computer and then Shut down and check whether
the issue still exist.
Enable the devices one by one and restart the computer to make sure the
device is
working properly. (Note the computer has to restart to enable the device.
you should then restart the computer again to make sure it will unload the
drivers)
Now that you have completed the steps in resolution 2, please check if your
issue is resolved or not. If the issue continues, go ahead to the next step.
Suggestion 3:
***********
If your system has Easy CD Creator 5.0x or higher and/or Direct CD,
Uninstall the
programs and then try to shut down.
1.) Go to Start, type Control Panel in the Search bar and hit Enter.
2.) Click on Classic View in the left pane.
3.) Double Click Programs and Features
4.) Double Click Easy CD Creator 5.0x (Direct CD)
5.) Uninstall the program
Restart and then Shut down your computer
I hope your issue is resolved after completing the steps above. If the issue
stays then please get back to us and we will follow up with further
resolutions.
Your feedback is very important to us, to further enhance our support hence
I would appreciate your confirmation on the Suggestion that addressed in
resolving the issue for you.
