setting up norton anti-spam

[dan mindinao]

I need a how-to for configuring Norton anti-spam with
outlook. Can anybody help? The norton anti-spam software
is installed, but is doing nothing. Do I need to go into
outlook to turn norton on? I want to use the option where
norton reads the outbound emails and sets up filters
accoringly. Are there any default templates available for
norton spam filters, or for outlook spam filtering?

Dan

 

[Lanwench [MVP - Exchange]]

Did you get any documentation with the product? Help (F1) no use? Check the
Symantec website for support with their products....

 

[Brenda R]

I have Norton Internet Security 2004 (you didn't say what product you
have), so I will tell you what I know about it. When you open the Norton
window, do you see the list of System Status items, and is AntiSpam
listed? Is it turned on? If it is off, turn it on (you can do this
with the Turn On button or with the Configure button). When you finish
that, click OK to close those dialog boxes.

Then click on the Options button, look at General tab and make sure your
product starts at system startup. Mine wasn't because of two previous
versions of NIS (2003 and 2002), so I had to uninstall and manually edit
my registry and reinstall and reboot several times. Then click the
E-mail tab, and you will have three sets of boxes to check for e-mail
scanning, spam filter training. Click OK when you're done. You might
have to reboot after you finish with Norton.

In Outlook, go to Tools, Options, Other Tab, Advanced Options buttons (I
have Outlook 2002 SP3, so yours could vary), then choose the COM Add-Ins
button, and you should have the Norton AntiSpam Outlook Plugin in the
window, Load Behavior Load at Startup. If you don't have it, you will
have to add it.

I posted on May 12 that I am getting error messages when I check my web
based e-mail accounts like Hotmail.com and MSN.com (not POP3 accounts),
and Outlook is having a problem and has to close, send error reports to
Microsoft. I am certain now that recent Security improvements to Outlook
have not yet been addressed by Norton engineers (Symantec), and I am
having no luck getting any help from Symantec. Something is wrong with
the COM Add-In, and I am ready to remove mine. I am getting tired of
sending error reports to Microsoft.

Hope this helps you.

 

[C17]

I am having the same problem - Norton Internet Security 2004 installed, with
Outlook 2002 SP3. Norton Antispam toolbar is present, but it does nothing.
Here's what I've checked:

* In NIS 2004:
AntiSpam is turned on
LiveUpdate reports that everything is up to date
Starts at system startup (as per Options->General)
* In Outlook:
AntiSpam plug-in is installed, checked, and set to Load at Startup
AntiSpam toolbar is present, and it does move spam to the NAS folder
when I click on the "This is spam" button...
.....however, nothing happens automatically.

Any other ideas, anyone?

Thanks,

--C17

 

[Garage Guy]

OK, I am have Norton Internet security 2004, I am having the proble
where the Anti Spam tool bar shows up sometimes and others it does not
one second it is there, then not. I am using Windows 2000. Any idea
based on what you have found out. I can not get anyhelp from Norton
was told to look at the problem from the Outlook end.

*I have Norton Internet Security 2004 (you didn't say what produc
you
have), so I will tell you what I know about it. When you open th
Norton
window, do you see the list of System Status items, and is AntiSpam
listed? Is it turned on? If it is off, turn it on (you can do this
with the Turn On button or with the Configure button). When yo
finish
that, click OK to close those dialog boxes.

Then click on the Options button, look at General tab and make sur
your
product starts at system startup. Mine wasn't because of tw
previous
versions of NIS (2003 and 2002), so I had to uninstall and manuall
edit
my registry and reinstall and reboot several times. Then click the
E-mail tab, and you will have three sets of boxes to check fo
e-mail
scanning, spam filter training. Click OK when you're done. You might
have to reboot after you finish with Norton.

In Outlook, go to Tools, Options, Other Tab, Advanced Options button
(I
have Outlook 2002 SP3, so yours could vary), then choose the CO
Add-Ins
button, and you should have the Norton AntiSpam Outlook Plugin i
the
window, Load Behavior Load at Startup. If you don't have it, yo
will
have to add it.

I posted on May 12 that I am getting error messages when I check m
web
based e-mail accounts like Hotmail.com and MSN.com (not POP
accounts),
and Outlook is having a problem and has to close, send error report
to
Microsoft. I am certain now that recent Security improvements t
Outlook
have not yet been addressed by Norton engineers (Symantec), and I am
having no luck getting any help from Symantec. Something is wron
with
the COM Add-In, and I am ready to remove mine. I am getting tire
of
sending error reports to Microsoft.

Hope this helps you.

-
Garage Gu

 

[Charlie O'Neill]

I also have Norton Internet security 2004, and have similar problems. The
trouble is with Norton, they are aware of the error but have not developed a
patch to repair it. I suggest you email or register a complaint with Norton
perhaps they will get the message and do something about it.

 

[Guest]

my problem is that when i click the 'this is spam' button a warning telling
me that 'a programme is trying to access your address book...' appears.
again a known problem but to the best of my knowledge no soloution. does any
one have any ideas?