Setting up new email account in Windows Mail

  • Thread starter Thread starter Dragonman
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Dragonman

Can someone please help a non-tech user?

I'm trying to set up a new email account on a new laptop. I've got my own
email account on my own PC but want to set up a separate account for my wife
on the laptop.

So far as I am aware I've followed all the printed instructions but still
can't get the account to work. Step by step this is what I've done:
1 clicked Tools>Accounts>Add
2 (a) on the Properties>General Page I've typed my wife's name in Mail
Account
(b) in User Information I've put her name
(c) in Email Adress I've put her name (e-mail address removed)
(d) ticked 'Include this account when receiving mail or synchronising'
3 on the Servers Page:
(a) Incoming Mail POP3 I've entered mail.btinternet.com
(b) Outgoing Mail SMTP I've entered mail.btinternet.com
(c) in Email User Name I've entered my wife's name (not the email address)
(d) when I try to enter a password the space is grayed out
(e) I've ticked 'My Server Requires Authentication'
(f) I've clicked on the Settings button but left everything blank.

The other pages I've not touched.

So far as I can tell the account is exactly the same as the one I set up for
myself using Outlook Exlress except of course I've substituted my wife's name
for mine.

Whenever I try to send an email from the new account I keep getting a pop-up
window asking me to log on and give the password and can't get any further.
I've tried sending an email from my PC to the laptop but that operation also
fails.

What am I doing wrong?

Steve
 
Dragonman said:
Can someone please help a non-tech user?

I'm trying to set up a new email account on a new laptop. I've got my own
email account on my own PC but want to set up a separate account for my
wife
on the laptop.

So far as I am aware I've followed all the printed instructions but still
can't get the account to work. Step by step this is what I've done:
1 clicked Tools>Accounts>Add
2 (a) on the Properties>General Page I've typed my wife's name in Mail
Account
(b) in User Information I've put her name
(c) in Email Adress I've put her name (e-mail address removed)
(d) ticked 'Include this account when receiving mail or synchronising'
3 on the Servers Page:
(a) Incoming Mail POP3 I've entered mail.btinternet.com
(b) Outgoing Mail SMTP I've entered mail.btinternet.com
(c) in Email User Name I've entered my wife's name (not the email
address)
(d) when I try to enter a password the space is grayed out
(e) I've ticked 'My Server Requires Authentication'
(f) I've clicked on the Settings button but left everything blank.

The other pages I've not touched.

So far as I can tell the account is exactly the same as the one I set up
for
myself using Outlook Exlress except of course I've substituted my wife's
name
for mine.

Whenever I try to send an email from the new account I keep getting a
pop-up
window asking me to log on and give the password and can't get any
further.
I've tried sending an email from my PC to the laptop but that operation
also
fails.

What am I doing wrong?

Steve
Click to expand...
Have you gotten the new account approved by btinternet.com? Just creating
it on your own computer isn't enough.

Also, check the settings:

<http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=289750&forumid=20>

These instructions were written for Outlook Express, but should also work
under Windows Mail as long as they don't call for the HTTP protocol.
 
Dragonman said:
Can someone please help a non-tech user?

I'm trying to set up a new email account on a new laptop. I've got my own
email account on my own PC but want to set up a separate account for my
wife
on the laptop.

So far as I am aware I've followed all the printed instructions but still
can't get the account to work. Step by step this is what I've done:
1 clicked Tools>Accounts>Add
2 (a) on the Properties>General Page I've typed my wife's name in Mail
Account
(b) in User Information I've put her name
(c) in Email Adress I've put her name (e-mail address removed)
(d) ticked 'Include this account when receiving mail or synchronising'
3 on the Servers Page:
(a) Incoming Mail POP3 I've entered mail.btinternet.com
(b) Outgoing Mail SMTP I've entered mail.btinternet.com
(c) in Email User Name I've entered my wife's name (not the email
address)
(d) when I try to enter a password the space is grayed out
(e) I've ticked 'My Server Requires Authentication'
(f) I've clicked on the Settings button but left everything blank.

The other pages I've not touched.

So far as I can tell the account is exactly the same as the one I set up
for
myself using Outlook Exlress except of course I've substituted my wife's
name
for mine.

Whenever I try to send an email from the new account I keep getting a
pop-up
window asking me to log on and give the password and can't get any
further.
I've tried sending an email from my PC to the laptop but that operation
also
fails.

What am I doing wrong?

Steve
Click to expand...

I think that the username section is entered incorrectly?

See:
http://btybb.custhelp.com/cgi-bin/b...l2=249&p_cv=2.249&p_cats=149,249&p_faqid=1273

And see:
http://btybb.custhelp.com/cgi-bin/btybb.cfg/php/enduser/cci/bty_adp.php?p_sid=rFmkCeZi&p_faqid=1079

The BT settings described are for OE, but WM settings are the same, check
out the links, have a look around and get back if you still have problems?
 
Your mistake was "in Email User Name I've entered my wife's name
(not the email address)." It needs the full email address.
 
Where you have put -
(a) Incoming Mail POP3 I've entered mail.btinternet.com
Should be pop.btinternet.com

(b) Outgoing Mail SMTP I've entered mail.btinternet.com
Likewise with the following SMTP - smtp.btinternet.com

Hope this helps
 
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