Setting up mail account for wife

[Stuart Rennie]

Just got new PC with Vista and windows mail. Had 2 mail accounts through
blueyonder for me and wife and I have set up mine ok in windows mail but
cant get wife set up using her old blueyonder info.. I have set us up with
seperate log on accounts but cant get her set up on mail i.e. if I send her
a email it does not arrive in her mailbox. Any suggestions?

 

[mac]

Just got new PC with Vista and windows mail. Had 2 mail accounts through
blueyonder for me and wife and I have set up mine ok in windows mail but
cant get wife set up using her old blueyonder info.. I have set us up
with seperate log on accounts but cant get her set up on mail i.e. if I
send her a email it does not arrive in her mailbox. Any suggestions?

Do you get her messages?
Are there any error messages?
Is her account a child account of the same ISP provided address?
Are the messages to be seen on the mail server website?
http://www.virginmedia.com/customers/emailgateway.php