Service Pack 3


B

Bob Holiday

I'm using XP Home. I recently installed Service Pack 3. Now, when my
computer starts, it gets to a certain point and then reboots--thus I can't
get it to start at all, except in Safe Mode. I installed a
Microsoft-supplied patch for this problem, but it didn't help. I've called
Microsoft tech support, and that didn't help.

The only way I can get my computer to start is to uninstall Service Pack 3
first. Does anyone have any suggestions as to how I can install Service Pack
3 without this problem? Thanks!
 
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S

Shenan Stanley

Bob said:
I'm using XP Home. I recently installed Service Pack 3. Now, when my
computer starts, it gets to a certain point and then reboots--thus
I can't get it to start at all, except in Safe Mode. I installed a
Microsoft-supplied patch for this problem, but it didn't help. I've
called Microsoft tech support, and that didn't help.

The only way I can get my computer to start is to uninstall Service
Pack 3 first. Does anyone have any suggestions as to how I can
install Service Pack 3 without this problem? Thanks!

What *exactly* did you do/install to try and fix it?
(You installed some unnamed patch... You called and chatted with Microsoft
about something...)

You may wish to go through the list of common problems people are having
when installing SP3 on their computer and things you should do if you have
experienced on of tghese problems and things to do to avoid experiencing one
of these problems (most of them are symptoms of something already being
wrong on *your* particular computer.)

A place to get FREE support for SP3 installation issues *from Microsoft*...
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

Windows XP Service Pack 3 - ISO-9660 CD Image File
http://www.microsoft.com/downloads/...ce-b5fb-4488-8c50-fe22559d164e&DisplayLang=en

Windows XP Service Pack 3 Network Installation Package for IT Professionals
and Developers
http://www.microsoft.com/downloads/...A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldro...requisites-for-a-successful-installation.aspx

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

Release Notes for Windows XP Service Pack 3
http://download.microsoft.com/download/c/d/8/cd8cc719-7d5a-40d3-a802-e4057aa8c631/relnotes.htm

Key things to note:

Internet Explorer:
"If you have installed Windows Internet Explorer® 7 or a beta version of
Internet Explorer 8, and then install Windows XP SP3, you cannot uninstall
Internet Explorer. To avoid this, ensure Internet Explorer 7 or a beta
version of Internet Explorer 8 is not installed before installing Windows XP
SP3. If you have already encountered this issue, uninstall Windows XP SP3,
uninstall Internet Explorer, and then reinstall Windows XP SP3."

Windows XP Media Center Edition 2002:
"If you install Windows XP SP3 on a computer running Windows XP Media Center
Edition 2002 with SP1, Windows XP Media Center Edition may malfunction. To
avoid this, install Windows XP SP2 before you install Windows XP SP3. If
this issue has already occurred, uninstall Windows XP SP3, install Windows
XP SP2, and then reinstall Windows XP SP3."

It seems some people are unable to get further updates after installing
SP3... Seems some have experienced a symptom similar to doing a repair
installation on Windows XP - and the same fix seems to work for them for
that...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation
http://support.microsoft.com/kb/943144

Some people experience an "endless reboot" issue...

From PA Bear [MS MVP]:
Workarounds:

http://msinfluentials.com/blogs/jes...ed-computer-boot-after-installing-xp-sp3.aspx
[NB: The above has been updated many times and now includes "a small tool
that will detect the IntelPPM problem and mitigate it before installing
[WinXP SP3]."

1. Boot into Safe Mode and rename INTELPMM.SYS to INTELPMM.OLD.
2. After booting into Safe Mode:
Start --> Run --> (copy/paste)
sc config intelppm start= disabled
--> OK --> Reboot into normal (Windows) mode.

Other references include:
.. http://aumha.net/viewtopic.php?p=187790#p187790
..
http://msinfluentials.com/blogs/jes...ed-computer-boot-after-installing-xp-sp3.aspx
.. http://www.theregister.co.uk/2008/05/09/windows_xp_sp3_reboots_crashes/
..
http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9084418
.. You receive a "Stop 0x0000007E" error message after you upgrade to Windows
XP Service Pack 2 or Service Pack 3 on a non-Intel-processor-based computer
(Revised 06 May-08)
http://support.microsoft.com/kb/888372

Some people have gotten an "Access Denied" message when trying to install
SP3... Method 3 of this article:
http://support.microsoft.com/kb/949377
 
D

Don Phillipson

I'm using XP Home. I recently installed Service Pack 3. Now, when my
computer starts, it gets to a certain point and then reboots--thus I can't
get it to start at all, except in Safe Mode. I installed a
Microsoft-supplied patch for this problem, but it didn't help. I've called
Microsoft tech support, and that didn't help.

The only way I can get my computer to start is to uninstall Service Pack 3
first. Does anyone have any suggestions as to how I can install Service Pack
3 without this problem? Thanks!

Would it be faster to use System Restore to reload
as at a date before you installed SP3 ?
 
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P

PA Bear [MS MVP]

See
http://msinfluentials.com/blogs/jes...ed-computer-boot-after-installing-xp-sp3.aspx
[NB: The above has been updated many times and now includes "a small tool
that will detect the IntelPPM problem and mitigate it before installing
(WinXP SP3)."]

Possible workaround: Boot into Safe Mode and rename INTELPMM.SYS to
INTELPMM.OLD.

Other references:

.. http://aumha.net/viewtopic.php?p=187790#p187790

.. http://www.theregister.co.uk/2008/05/09/windows_xp_sp3_reboots_crashes/

..
http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9084418

.. You receive a "Stop 0x0000007E" error message after you upgrade to Windows
XP Service Pack 2 or Service Pack 3 on a non-Intel-processor-based computer
(Revised 11 Jun-08)
http://support.microsoft.com/kb/888372

.. Error message after you upgrade a computer that uses a processor other
than an Intel processor to Windows XP Service Pack 2 or to Windows XP
Service Pack 3: "STOP: 0x0000007E":
http://support.microsoft.com/kb/953356

.. HP and Compaq Desktop PCs: Computer Restarts after Displaying Stop Error
0x0000007E [after installing WinXP SP3]
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01457284&dlc=en&lc=en&cc=us

.. Microsoft Windows XP SP3 Upgrade Utility for systems with AMD processors:
Go to www.hp.com | Search for "sp37394.exe" (w/out quotes) | Should take you
to this download page:
http://h10025.www1.hp.com/ewfrf/wc/...softwareitem=pv-60484-2&jumpid=reg_R1002_USEN

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
http://support.microsoft.com/oas/default.aspx?gprid=1173 | select Windows XP
| select Windows XP Service Pack 3
 

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