Service Pack 2 for Office 2003 Professional Troubleshooting

[Guest]

Hi,

Does anyone who use Office 2003 Professional with Business Contact Manager
install the Service Pack 2 Update?
Have you noticed that there is a problem about Outlook 2003 with BCM?
I can not use Outlook after installing Service Pack 2 Update and I hope
someone could help me.

Thanks.

 

[Diane Poremsky [MVP]]

what errors are you getting?

 

[Guest]

I got exactly the same error as Kenny got.

Look at the following description:
When I restarted the computer I received: "Outlook failed to start correctly
last time. Starting Outlook in safe mode will help you correct or isolate a
startup problem in order to successfully start the program. Some funtionality
may be disabled in this mode. Do you want to start Outlook in safe mode?" I
answered "no" because I don't know what to do in safe mode. Then the Outlook
box popped up and Norton Internet Security popped up: "Program Control.
OUTLOOK.EXE is attempting to connect to a DNS server. What do you want to
do?" I responded with "Always allow connections...". The program froze up and
I received "Program is not responding."
Quoted from Kenny's description

what errors are you getting?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Hi,

Does anyone who use Office 2003 Professional with Business Contact Manager
install the Service Pack 2 Update?
Have you noticed that there is a problem about Outlook 2003 with BCM?
I can not use Outlook after installing Service Pack 2 Update and I hope
someone could help me.

Thanks.

 

[Brian Tillman]

When I restarted the computer I received: "Outlook failed to start
correctly last time. Starting Outlook in safe mode will help you
correct or isolate a startup problem in order to successfully start
the program. Some funtionality may be disabled in this mode. Do you
want to start Outlook in safe mode?" I answered "no" because I don't
know what to do in safe mode.

Allow it to start in Safe mode. Safe mode is normal Outlook without any
add-ins or customizations.

Then the Outlook box popped up and
Norton Internet Security popped up: "Program Control. OUTLOOK.EXE is
attempting to connect to a DNS server. What do you want to do?" I
responded with "Always allow connections...". The program froze up
and I received "Program is not responding."

Something in NIS is giving you trouble. Talk to Symantec. Their products
are well-known for not playing well with Outlook.