Service Pack 2 Error

[Shingar]

Hello, I am running Windows XP Pro, I am trying to install my Norton 360 but
it requires me to have the service Pack 2 (Or greater).

When I try to install I get an error telling me to go here
http://www.microsoft.com/resources/howtotell/ as there is a problem with my
Registry Key. Upon doing so and using the "idate Windows or Office" I get
this message

"The product key found on this computer is a Volume License Key (VLK) that
has been blocked"

I have no idea why, my Windows came pre-installed on my Compaq.

How do I get this taken care of so I can get the service pack to work like
it's supposed to?

Thank You

 

[neil]

If it came preinstalled on a Compaq and you haven't changed it (or anyone
else hasn't change it) then you need to contact Compaq support.
Neil

 

[Leonard Grey]

I'll take a guess:

The OP didn't buy the computer from a retail store.

-OR-

At some time, the OP gave the computer to a shop for repair.

 

[neil]

Yes I was thinking that.
Neil

I'll take a guess:

The OP didn't buy the computer from a retail store.

-OR-

At some time, the OP gave the computer to a shop for repair.

 

[Shingar]

Ok, I have the number for Compaq, what do I tell them? What info do I need?

 

[Bookman]

Just tell Compaq what you wrote in your first post. That summed up the
situation rather well.

 

[neil]

And perhaps have the product key ready that should be on the side of the
machine, assuming you don't have a CD with the product key.

Neil