service pack 1

[derek]

when i try to install service pack 1 i get error
message "cryptographic reporting not installed" ialso
don't seem to have any help and support files installed.
This seems to have happened since i rebooted my computer.
please don't say i have to reboot again as i struggle to
retain important files and programs

regards

derek

 

[Ramesh [MVP]]

Hi Derek,

You Cannot Install Some Updates or Programs:
http://support.microsoft.com/?id=822798

How To Fix The "Cryptographic Service Error"
http://www.updatexp.com/cryptographic-service.html

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

~ Please reply to newsgroup ~


when i try to install service pack 1 i get error
message "cryptographic reporting not installed" ialso
don't seem to have any help and support files installed.
This seems to have happened since i rebooted my computer.
please don't say i have to reboot again as i struggle to
retain important files and programs

regards

derek

 

[Alex Nichol]

when i try to install service pack 1 i get error
message "cryptographic reporting not installed" ialso
don't seem to have any help and support files installed.

Rename the folder windows\system32\catroot2 and reboot. That will
generate a new, clean folder, and you can then delete the renamed one.

Then install SP1, and having done so get - only - Q817287 and install
it, which should now be OK. It is the cure for the problem: you
should then be able to carry on with other updates, and the problem
will not recur

Be sure you have the firewall enabled before going on line to get *any*
downloads