Serious problems need help ASAP!!!

[John]

My family's XP workstation running Windows XP workstation with a 75GB hard
drive, and 512MB of RAM running at 1.91 ghz is down. Well the computer boots
but it cannot access the Internet. We live in a rural area and are using
dialup. We usually can connect at about 50K or around there.

Everytime we connect we try and load a webpage we get the "Page cannot be
displayed message." It does this on every website we try to access. I already
called our ISP and they say our settings are fine. What I did to resolve this
problem was the following.

1) Ran Norton Anti Virus and it found 8 viruses which it removed
2) Ran Norton System Works Win Doctor and it fixed many problems
3) Ran Webroot SpySweeper and it found over 3,000 traces of spyware. They
were all cleaned.
4) To the failure of all the problems above I tried a System Restore to a
date
when the Internet was working which was 2 days ago, but the restore failed and
said that nothintg has been changed since that date. I then tried a restore
to
a week ago and receieved the same message. Personally I think that the built
in restore system is a joke compared to some third party tools.

Just a note just know as I was composing this message on my Windows CE device.

On the desktop the Norton System works icon in the menu below just vanished I
opened the application and the enable auto protect tab is disabled under the
NAV options. So I enabled it and clicked back and it was disabled aagin. Do
you think this could be part of the problem? Perhaps there is a virus that
can
only be removed from a boot disk? On this machine we have not created boot
disks. However on my Windows 98 laptop I have createsd floppy disk boot sets
for fixing virus problems that get below the os. Perhaps this should also be
done on this XP station. I am looking and I do not see the option for
creating
boot disks with Norton System Works 2004.

Thanks...


John

 

[WinGuy]

My family's XP workstation running Windows XP workstation with a 75GB hard
drive, and 512MB of RAM running at 1.91 ghz is down. Well the computer
boots
but it cannot access the Internet. We live in a rural area and are using
dialup. We usually can connect at about 50K or around there.

Everytime we connect we try and load a webpage we get the "Page cannot be
displayed message." It does this on every website we try to access. I
already
called our ISP and they say our settings are fine. What I did to resolve
this
problem was the following.

1) Ran Norton Anti Virus and it found 8 viruses which it removed
2) Ran Norton System Works Win Doctor and it fixed many problems
3) Ran Webroot SpySweeper and it found over 3,000 traces of spyware.
They
were all cleaned.
4) To the failure of all the problems above I tried a System Restore to a
date
when the Internet was working which was 2 days ago, but the restore failed
and
said that nothintg has been changed since that date. I then tried a
restore
to
a week ago and receieved the same message. Personally I think that the
built
in restore system is a joke compared to some third party tools.

Just a note just know as I was composing this message on my Windows CE
device.

On the desktop the Norton System works icon in the menu below just
vanished I
opened the application and the enable auto protect tab is disabled under
the
NAV options. So I enabled it and clicked back and it was disabled aagin.
Do
you think this could be part of the problem? Perhaps there is a virus
that
can
only be removed from a boot disk? On this machine we have not created
boot
disks. However on my Windows 98 laptop I have createsd floppy disk boot
sets
for fixing virus problems that get below the os. Perhaps this should also
be
done on this XP station. I am looking and I do not see the option for
creating
boot disks with Norton System Works 2004.

Thanks...


John

When you did the system restore you might have also restored some malware.
This utility will probably fix your connection problem (it works with
98/ME/NT/XP)
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip

If your connection then works, immediately update and use your antivirus.
You might also want to go to download.com and get both AdawareSE and Spybot
Search & Destroy, update them both, and let them get rid of anything they
find. After all that, turn off your system restore feature and then without
first rebooting turn it back on again, that will remove all system files in
it that might have been infected and replace them with ones known not to be
infected. Then reboot.