sent items "TO" field changes to "From" and vice-versa in inbox

[andrew]

I have a problem with outlook 2003 on a pc in our office. We are running exchange 2003. On this one pc, her fields in the inbox and sent items change around. I have reinstalled office, repaired office, did a complete reinstall of OS, deleted .ost file and let it recreate. Nothing has worked, they still change around. I am running out of ideas.

 

[Nikki Peterson]

I think you should try using the /CleanViews Command-Line
Switch for Outlook. This restores default views.
NOTE: All custom views you created are lost.

The following page explains the Command-Line switches for 2003:
http://office.microsoft.com/en-us/outlook/HP010031101033.aspx

The command line looks kinda like (Depends on what version of Outlook
you are using as to WHERE your Outlook.exe file is located):

"C:\Program Files\Microsoft Office\Office11\Outlook.exe " /CleanViews

Note: Paths that include spaces between words must be enclosed in quotation
marks (") and are case sensitive.

Outlook rebuild: Files a Rebuild will not fix:

An update to Outlook may fix it. And/Or a rebuild of your Outlook profile.
However, you would need to find ALL files that effect the view on your
system and replace them.

A simple reinstall will not clean these files up. Close Outlook first, then:

a.. Search your hard drive for *.ost and delete all found (Be sure to
search in hidden files)
b.. Search your hard drive for Outcmd.dat and delete it. (This file holds
your customized toolbar settings)
c.. Search your hard drive for Views.dat and delete it. (This file holds
your customized system folder views settings)
d.. Search your hard drive for extend.dat and delete it. (this file holds
your Installed add-ins information)
e.. 2003: Outlook.xml (This file includes Shortcuts, Calendar, and
Contact links.)
a.. The navigation pane settings are profile-specific and are stored in
an .xml file with the profile name, in the Application Data\Outlook folder.

To clear all navigation pane customizations, start Outlook once with the
/resetnavpane switch.

Try opening Outlook again using the switch :

a.. /CleanViews Restores default views. All custom views you created are
lost.
b.. /ResetOutlookBar Rebuilds the Outlook Bar.

Some of the folders might be hidden folders. To view them, do one of the
following:

Windows XP

1.. Click Start, and then click My Computer.
2.. On the Tools menu, click Folder Options, click the View tab, and then
click the Show hidden files and folder option.
Windows 2000

1.. Double-click My Computer on your desktop.
2.. On the Tools menu, click Folder Options, click the View tab, and then
click the Show hidden files and folder option.

Great info place for Outlook files: What are they and what do they do:
http://www.slipstick.com/config/backup.htm

Nikki Peterson