Sending Messages in HTML Format but they arrive in Plain Text

  • Thread starter Thread starter Cathy
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C

Cathy

Hi, I have Outlook set up to send email in HTML format but when I send it
somehow it comes in as Plain Text. This doesn't occur all of the time. I'm
not sure why it is happening. Any ideas????
 
Cathy said:
Hi, I have Outlook set up to send email in HTML format but when I send it
somehow it comes in as Plain Text. This doesn't occur all of the time. I'm
not sure why it is happening. Any ideas????
Click to expand...


I've experienced the same thing. The receiving end most likely has the
option to "strip HTML from incoming email." This is actually effective to
block a lot of 'phishing', ...Although you do loose a lot of the good looks
HTML has to offer.
 
Cathy - Did you resolve this issue?

I am using Outlook 2007, but a co-worker with 2003 occasionally has the same
issue. I have tried several suggestions but none have resolved the problem.
Some HTML messages still arrive as plain text. I think it has something to
do with the formatting or style used by the sender, but I haven't been able
narrow it down any further.

If anyone has any other suggestions, I'd love to hear them. This is
incredibly frustrating!

Lisa
 
I've been playing around with this problem some more today and discovered a
couple of things.

1) The bug first showed up in mid-july. Maybe there was an office update
around this time?

2) There appears to be some threshold that is reached which causes the
incoming message to flip into plain text. Using a message created using
Outlooks HTML format, I was able to find the exact point in the message when
it would be converted to plain text (upon receipt). I then added text to the
beginning of the message, and it changed the spot in the email where the
issue occurs, by roughly the same number of characters (but not exactly). The
only conclusion I could draw is that there is some combination of formatting,
word count, styles, etc, that is causing the problem. Note: The message that
I used was received in the proper HTML format by others, so the problem must
lie in my Outlook's incoming message processing, not the outgoing.

3) Unless a lot of people are experiencing this problem, MS will probably do
nothing about it.

If anyone has any other ideas, please let us know! This is a very annoying
problem.
 
I have an apparently similar situation. Some messages from persons I know
are sending HTML Outlook messages, arrive in plain text. Other messages from
the same person are HTML when I read them. And some messages from commercial
sources (like HP newsletter, department store adds, etc.) are unreadable with
many URLs and scattered bits of text, all in plain text. I'm hoping for
further discussion on this issue. Thank you.
 
I have an apparently similar situation.  Some messages from persons I know
are sending HTML Outlook messages, arrive in plain text.  Other messages from
the same person are HTML when I read them.  And some messages from commercial
sources (like HP newsletter, department store adds, etc.) are unreadable with
many URLs and scattered bits of text, all in plain text.  I'm hoping for
further discussion on this issue.  Thank you.










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I'm testing a theory on my computer now having the same sporadic
problem. Some group newsletter type emails come in fine and others
seem to be converting to plain text (just on my computer ...running
Vista and Outlook 2007). If I check the same email on a computer
running XP and Outlook 2000 the email has retained all of it's HTML
formatting. If you run AVG, it might have to do with the antivirus
program scanning the incoming email and "certifying it". I have
unchecked the "certify email" option and am waiting for a week or so
to see if the problem repeats itself.

PS: both computers run the same version of AVG and are set up the same
on the email scanning it just seems that the combination of Vista and
Outlook 2007 might not like the AVG settings.

Cindy
 
Cindy, thank you, it's nice to know we're not alone with this problem. I
should have said I'm running XP and Office 2007, so maybe we're starting to
focus on 2007 being the issue. I used XP with Office XP (2002?) before
without such problem. I chatted with OmniTech about this and the person said
this is a known problem with AVG, so he uninstalled it and said try it for
awhile; if OK then reload AVG to see what happens. He also made some
registry changes that I don't understand. So, let's keep posting our
adventures! Thanks again!
DL
 
My husband has this problem consistently, and I just had one today. They are
emails from businesses, full of HTML links. They don't come in to the Junk
folder, they come into the Inbox. Both of us are running XP Pro with Outlook
2003, and AVG 8.

We'd sure like to know how to fix this!

Thanks!
 
My husband has this problem consistently, and I just had one today.  They are
emails from businesses, full of HTML links.  They don't come in to the Junk
folder, they come into the Inbox.  Both of us are running XP Pro with Outlook
2003, and AVG 8.  

We'd sure like to know how to fix this!

Thanks!






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Try unchecking the "Certify Email" box and see if new emails are now
okay. It won't help the old ones because they have already been
affected. The part that confuses me is why it affects some HTML
graphic emails and leaves others alone.

So far the one address that was affected with mine hasn't come yet to
test my theory. Let us know if this fixes it for you.

Cindy
 
Thanks! We'll try that and report back!



Cindy62707 said:
Try unchecking the "Certify Email" box and see if new emails are now
okay. It won't help the old ones because they have already been
affected. The part that confuses me is why it affects some HTML
graphic emails and leaves others alone.

So far the one address that was affected with mine hasn't come yet to
test my theory. Let us know if this fixes it for you.

Cindy
Click to expand...
 
Thanks! We'll try that and report back!
Click to expand...

You're better off (and just as protected) if you uninstall AVG and reinstall
it without the mail scanning feature.
 
Doesn't that leave us open to email virus? Or will AVG catch it when it
arrives anyway?

Thanks for your time!
 
Doesn't that leave us open to email virus? Or will AVG catch it when it
arrives anyway?
Click to expand...

It does not leave you more vulnerable. All that changes is the point at
which it would be caught. If you always delete without reading those
messages with attachments that arrive from addrresses you don't recognize
and never open an attachment from within mail for those messages whose
sender you do recognize, it's unlikely you'll get infected because the AV
on-access scanner would catch it when you save it to disk.
 
Thanks!  We'll try that and report back!








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The newsgroup email address with the problem came today and all is
back to normal and the only thing I changed was to uncheck "Certify
Email". A very easy fix once I knew what to look for.

Cindy
 
Hi, everyone, I'm sorry to take so long to reply. I wanted to be sure things
were working well. After the OmniTech person uninstalled the AVG as I
described earlier, things were fine. So then I went to AVG and downloaded it
again, but chose a custom install and did not install the e-mail scanner.
Everything is working fine now. Perhaps there is some risk by not having the
e-mail scanned, but if there is a problem the rest of the AVG system should
catch it anyway. Presumably...
Thanks to all who commented on this issue!
DL
 
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