Sending Lengthy Message

[Guest]

Cannot send message that takes over 30 sec. Get 'Server terminate connection'
error even though I have server time-out set at 5 minutes in Mail Account
Advanced Properties.

 

[mac]

Cannot send message that takes over 30 sec. Get 'Server terminate
connection'
error even though I have server time-out set at 5 minutes in Mail Account
Advanced Properties.

That could be a by design feature of your ISP, to stop you sending large
files etc.

If you are sending a large file or video etc try sending it in several
parts, to do this go to the tools menu>accounts>select the account that you
will be using>properties>advanced tab>set break apart messages larger than
500KB>apply/OK.

Now try sending a large message.

The recipient will need to select all the parts of the received file>right
click>combine and decode.

HTH?

Any problem get back.

 

[Gary VanderMolen]

What size attachment are you sending? Most ISPs have a limit
somewhere in the range of 2-10MB.
Also, which antivirus are you using?

 

[Guest]

2 Mb attachment and my ISP (Cox Cable) has 10MB limit. Using Trend Micro
A-V, but have shut it off and still no change----server terminate error
message after 30 sec.
--
Still going

What size attachment are you sending? Most ISPs have a limit
somewhere in the range of 2-10MB.
Also, which antivirus are you using?

--
Gary VanderMolen [MS-MVP WLM]

Cannot send message that takes over 30 sec. Get 'Server terminate connection'
error even though I have server time-out set at 5 minutes in Mail Account
Advanced Properties.

 

[Gary VanderMolen]

This kind of problem is almost always caused by a third party
security program. As a test, uninstall your Trend AV, reboot, then
try sending again. If the send is successful this time, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

--
Gary VanderMolen [MS-MVP WLM]

2 Mb attachment and my ISP (Cox Cable) has 10MB limit. Using Trend Micro
A-V, but have shut it off and still no change----server terminate error
message after 30 sec.
--
Still going

What size attachment are you sending? Most ISPs have a limit
somewhere in the range of 2-10MB.
Also, which antivirus are you using?

--
Gary VanderMolen [MS-MVP WLM]

Cannot send message that takes over 30 sec. Get 'Server terminate connection'
error even though I have server time-out set at 5 minutes in Mail Account
Advanced Properties.

 

[Guest]

Thanks for info, will try what you suggested
--
Still going

This kind of problem is almost always caused by a third party
security program. As a test, uninstall your Trend AV, reboot, then
try sending again. If the send is successful this time, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

--
Gary VanderMolen [MS-MVP WLM]

2 Mb attachment and my ISP (Cox Cable) has 10MB limit. Using Trend Micro
A-V, but have shut it off and still no change----server terminate error
message after 30 sec.
--
Still going

What size attachment are you sending? Most ISPs have a limit
somewhere in the range of 2-10MB.
Also, which antivirus are you using?

--
Gary VanderMolen [MS-MVP WLM]


Cannot send message that takes over 30 sec. Get 'Server terminate connection'
error even though I have server time-out set at 5 minutes in Mail Account
Advanced Properties.

 

[mac]

Thanks for info, will try what you suggested

So you did not see my reply?

 

[Gary VanderMolen]

Since the OP is sending a 2MB attachment under an allowed ISP limit
of 10MB, there should be no need to break the attachment into smaller
chunks.

 

[Guest]

Sorry, yes I did. My ISP is Cox cable and they have a 10MB limit. I have
used the 'break apart' feature. Thanks

 

[mac]

Sorry, yes I did. My ISP is Cox cable and they have a 10MB limit. I have
used the 'break apart' feature. Thanks

Pleased to hear that it worked out for you.

 

[mac]

Since the OP is sending a 2MB attachment under an allowed ISP limit
of 10MB, there should be no need to break the attachment into smaller
chunks.

Maybe? But it appears to have solved his time-out error

 

[Guest]

I have uninstall my Trend Micro AntiVirus, restarted the computer, and still
have a 30 second time-out problem. My ISP (Cox Cable) has denied any
responsibility 4 times. I suspect the problem to be in Windows Vista or Win
Mail.

 

[Gary VanderMolen]

Maybe? But it appears to have solved his time-out error

I guess the OP's antivirus scanner was causing a slowdown.
By breaking the attachment into smaller chunks, the slowdown did not
become critical enough to cause a time-out error.

 

[Gary VanderMolen]

There's a couple of things you can try.
Delete that mail account, restart Windows Mail, then recreate that
account.

If that didn't fix the problem, try upgrading to Windows Live Mail:
http://get.live.com/wlmail/overview

 

[Guest]

I did delete the account, restart, and re-create the account. Will take a
look at Windows Live Mail---Thanks
--
Still going

There's a couple of things you can try.
Delete that mail account, restart Windows Mail, then recreate that
account.

If that didn't fix the problem, try upgrading to Windows Live Mail:
http://get.live.com/wlmail/overview

 

[Gary VanderMolen]

OK, hope it works out for you.
If WLM has the same problem, try it with Thunderbird.

--
Gary VanderMolen [MS-MVP WLM]

I did delete the account, restart, and re-create the account. Will take a
look at Windows Live Mail---Thanks
--
Still going

There's a couple of things you can try.
Delete that mail account, restart Windows Mail, then recreate that
account.

If that didn't fix the problem, try upgrading to Windows Live Mail:
http://get.live.com/wlmail/overview

--
Gary VanderMolen [MS-MVP WLM]

I have uninstall my Trend Micro AntiVirus, restarted the computer, and still
have a 30 second time-out problem. My ISP (Cox Cable) has denied any
responsibility 4 times. I suspect the problem to be in Windows Vista or Win
Mail.
--
Still going


:


Since the OP is sending a 2MB attachment under an allowed ISP limit
of 10MB, there should be no need to break the attachment into smaller
chunks.


Maybe? But it appears to have solved his time-out error

 

[Guest]

Gary---Was finally able to get in touch wiht Trend Micro and they recognized
the problem and helped me take care of it. Really appreciate your help and
suggestions.
--
Still going

OK, hope it works out for you.
If WLM has the same problem, try it with Thunderbird.

--
Gary VanderMolen [MS-MVP WLM]

I did delete the account, restart, and re-create the account. Will take a
look at Windows Live Mail---Thanks
--
Still going

There's a couple of things you can try.
Delete that mail account, restart Windows Mail, then recreate that
account.

If that didn't fix the problem, try upgrading to Windows Live Mail:
http://get.live.com/wlmail/overview

--
Gary VanderMolen [MS-MVP WLM]


I have uninstall my Trend Micro AntiVirus, restarted the computer, and still
have a 30 second time-out problem. My ISP (Cox Cable) has denied any
responsibility 4 times. I suspect the problem to be in Windows Vista or Win
Mail.
--
Still going


:


Since the OP is sending a 2MB attachment under an allowed ISP limit
of 10MB, there should be no need to break the attachment into smaller
chunks.


Maybe? But it appears to have solved his time-out error

 

[Gary VanderMolen]

Glad you got it resolved, but I thought you had uninstalled Trend Micro antivirus?

--
Gary VanderMolen [MS-MVP WLM]

Gary---Was finally able to get in touch wiht Trend Micro and they recognized
the problem and helped me take care of it. Really appreciate your help and
suggestions.
--
Still going

OK, hope it works out for you.
If WLM has the same problem, try it with Thunderbird.

--
Gary VanderMolen [MS-MVP WLM]

I did delete the account, restart, and re-create the account. Will take a
look at Windows Live Mail---Thanks
--
Still going


:

There's a couple of things you can try.
Delete that mail account, restart Windows Mail, then recreate that
account.

If that didn't fix the problem, try upgrading to Windows Live Mail:
http://get.live.com/wlmail/overview

--
Gary VanderMolen [MS-MVP WLM]


I have uninstall my Trend Micro AntiVirus, restarted the computer, and still
have a 30 second time-out problem. My ISP (Cox Cable) has denied any
responsibility 4 times. I suspect the problem to be in Windows Vista or Win
Mail.
--
Still going


:


Since the OP is sending a 2MB attachment under an allowed ISP limit
of 10MB, there should be no need to break the attachment into smaller
chunks.


Maybe? But it appears to have solved his time-out error

 

[mac]

Glad you got it resolved, but I thought you had uninstalled Trend Micro
antivirus?

Me too

 

[Guest]

I had uninstalled the program, and she couldn't explain to me why that didn't
take care of the problem. All she could tell me was that Windows had been
re-configured------there's a reason for my 'name'-----guess I'm too old to
figure some of these things out. Thanks again, and you also Mac.
--
Still going

Glad you got it resolved, but I thought you had uninstalled Trend Micro antivirus?

--
Gary VanderMolen [MS-MVP WLM]

Gary---Was finally able to get in touch wiht Trend Micro and they recognized
the problem and helped me take care of it. Really appreciate your help and
suggestions.
--
Still going

OK, hope it works out for you.
If WLM has the same problem, try it with Thunderbird.

--
Gary VanderMolen [MS-MVP WLM]


I did delete the account, restart, and re-create the account. Will take a
look at Windows Live Mail---Thanks
--
Still going


:

There's a couple of things you can try.
Delete that mail account, restart Windows Mail, then recreate that
account.

If that didn't fix the problem, try upgrading to Windows Live Mail:
http://get.live.com/wlmail/overview

--
Gary VanderMolen [MS-MVP WLM]


I have uninstall my Trend Micro AntiVirus, restarted the computer, and still
have a 30 second time-out problem. My ISP (Cox Cable) has denied any
responsibility 4 times. I suspect the problem to be in Windows Vista or Win
Mail.
--
Still going


:


Since the OP is sending a 2MB attachment under an allowed ISP limit
of 10MB, there should be no need to break the attachment into smaller
chunks.


Maybe? But it appears to have solved his time-out error