unable to send messages

[alaska girl]

I am unable to send any messages from windows mail and have windows vista
ultimate. here is the error message that i keep getting when i try to send an
email by way of windows mail

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Re: attn: penny [T2010030600AVS010Z201368]', Account:
'mail.gci.net', Server: 'SMTP.gci.net', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

can you help me?

 

[mac]

I am unable to send any messages from windows mail and have windows vista
ultimate. here is the error message that i keep getting when i try to send
an
email by way of windows mail

Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Subject 'Re: attn: penny [T2010030600AVS010Z201368]', Account:
'mail.gci.net', Server: 'SMTP.gci.net', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

can you help me?

Have you ever been able to send mail from that account?

Check your settings compared to those provided here:
http://portal.gci.net/support/kb/add_email_to_oe

It describes Outlook Express, but Windows Mail settings are the same.

The above error can be caused by 3rd party software that is set to scan your
mail, such as anti virus applications.
Which AV app do you have installed?

 

[Gary VanderMolen [MVP]]

The error "unexpectedly terminated" is usually caused by interference
from an antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

As a possible temporary fix, delete that corrupted mail account,
restart Windows Mail, then recreate the account.

 

[mac]

Yes that's what I said, so we could both be right, again?


--
Regards Steve.
MS-MVP. MAIL. [DTS]
The error "unexpectedly terminated" is usually caused by interference
from an antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

As a possible temporary fix, delete that corrupted mail account,
restart Windows Mail, then recreate the account.

 

[alaska girl]

I am using Nortons 360 and no I haven't ever been able to send messages from
windows mail...So how do i get nortons to stop scanning my outgoing mail?

I am unable to send any messages from windows mail and have windows vista
ultimate. here is the error message that i keep getting when i try to send
an
email by way of windows mail

Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Subject 'Re: attn: penny [T2010030600AVS010Z201368]', Account:
'mail.gci.net', Server: 'SMTP.gci.net', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

can you help me?

Have you ever been able to send mail from that account?

Check your settings compared to those provided here:
http://portal.gci.net/support/kb/add_email_to_oe

It describes Outlook Express, but Windows Mail settings are the same.

The above error can be caused by 3rd party software that is set to scan your
mail, such as anti virus applications.
Which AV app do you have installed?


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/
http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx

 

[mac]

I am using Nortons 360 and no I haven't ever been able to send messages
from
windows mail...So how do i get nortons to stop scanning my outgoing mail?

Forget Norton for now, did you compare your settings with those on the link
that I gave you?

Empty your Outbox by deleting messages, or moving any messages to the Drafts
folder.

When you have ensured that you have the settings correct send a test message
to yourself, post the error messages if any.

 

[alaska girl]

I checked the stuff you said to check in gci's support website and everything
is exactly the way its suppose to be... So then I tried sending an email to
myself and i get the same error message/... so now what...?

 

[mac]

I checked the stuff you said to check in gci's support website and
everything
is exactly the way its suppose to be... So then I tried sending an email
to
myself and i get the same error message/... so now what...?

Did you empty the outbox before you sent the test message? You did not say
that you had.

If so, remove the account>close WM>open WM and rebuild the account from
scratch.

Please post any error message, even if you think it looks the same as
before.

 

[mac]

I am using Nortons 360 and no I haven't ever been able to send messages
from
windows mail...So how do i get nortons to stop scanning my outgoing mail?

Turning on or turning off email scanning in Norton AntiVirus
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806

This may not be enough, the best advice is to remove Norton altogether, &
run the Norton removal tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

and then install one of the free ones from the internet, I use Microsoft
Security Essentials.
There are other free ones AVG, Avast etc.

http://www.microsoft.com/Security_Essentials/

 

[alaska girl]

Yes i emptied the outbox and sent a message to my self... this is what the
error message says

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'test message', Account: 'mail.gci.net (1)', Server:
'smtp.gci.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
10053, Error Number: 0x800CCC0F

I checked the stuff you said to check in gci's support website and
everything
is exactly the way its suppose to be... So then I tried sending an email
to
myself and i get the same error message/... so now what...?

Did you empty the outbox before you sent the test message? You did not say
that you had.

If so, remove the account>close WM>open WM and rebuild the account from
scratch.

Please post any error message, even if you think it looks the same as
before.


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/
http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx

.

 

[Gary VanderMolen [MVP]]

The error "unexpectedly terminated" is usually caused by interference
from an antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

As a possible temporary fix, delete that corrupted mail account,
restart Windows Mail, then recreate the account.

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com

Yes i emptied the outbox and sent a message to my self... this is what the
error message says

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'test message', Account: 'mail.gci.net (1)', Server:
'smtp.gci.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
10053, Error Number: 0x800CCC0F

I checked the stuff you said to check in gci's support website and
everything
is exactly the way its suppose to be... So then I tried sending an email
to
myself and i get the same error message/... so now what...?

Did you empty the outbox before you sent the test message? You did not say
that you had.

If so, remove the account>close WM>open WM and rebuild the account from
scratch.

Please post any error message, even if you think it looks the same as
before.


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/
http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx

.

 

[alaska girl]

i did everything you said,..I even went to nortons and disable email scanning
and still got that very same error message when I tried to send mail from
windows mail... i even went to all the steps nortons told me to that should
of fixed it ,but it didn't.. Could it be windows defender doing it?

I am using Nortons 360 and no I haven't ever been able to send messages
from
windows mail...So how do i get nortons to stop scanning my outgoing mail?

Turning on or turning off email scanning in Norton AntiVirus
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806

This may not be enough, the best advice is to remove Norton altogether, &
run the Norton removal tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

and then install one of the free ones from the internet, I use Microsoft
Security Essentials.
There are other free ones AVG, Avast etc.

http://www.microsoft.com/Security_Essentials/


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/
http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx






.

 

[mac]

i did everything you said,..I even went to nortons and disable email
scanning
and still got that very same error message when I tried to send mail from
windows mail... i even went to all the steps nortons told me to that
should
of fixed it ,but it didn't.. Could it be windows defender doing it?

Are you at home using a connection to the internet that is provided by
gci.net?

Have you contacted gci tech support, they might be having server problems?
http://portal.gci.net/contact_us

 

[mac]

i did everything you said,..I even went to nortons and disable email
scanning
and still got that very same error message when I tried to send mail from
windows mail... i even went to all the steps nortons told me to that
should
of fixed it ,but it didn't.. Could it be windows defender doing it?

Try this: marked below ** - **

From:
http://portal.gci.net/support/kb/smtp/#actiondocument.2007-04-09.0710005781


Click on Tools
Click on Accounts
Highlight the email account, it may be the default, or labeled gci.net
Click on Properties
Click on Servers tab
Ensure the Incoming mail (POP3): has mail.gci.net
Ensure the Outgoing mail (SMTP): has smtp.gci.net
**Ensure the box next to the My server requires authentication is checked**
Click on Settings
Ensure the button is marked for Use same settings as my incoming server.
Click OK
Click OK
Click Close

 

[Gary VanderMolen [MVP]]

No, Windows Defender and other security software from Microsoft is
100% compatible with Windows Mail.

Norton security products are among the top three troublemakers for
Windows Mail. Disabling Norton's email scanning is often insufficient.
If so, do a trial uninstall, followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://download.live.com/wlmail

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com

i did everything you said,..I even went to nortons and disable email scanning
and still got that very same error message when I tried to send mail from
windows mail... i even went to all the steps nortons told me to that should
of fixed it ,but it didn't.. Could it be windows defender doing it?

I am using Nortons 360 and no I haven't ever been able to send messages
from
windows mail...So how do i get nortons to stop scanning my outgoing mail?

Turning on or turning off email scanning in Norton AntiVirus
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806

This may not be enough, the best advice is to remove Norton altogether, &
run the Norton removal tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

and then install one of the free ones from the internet, I use Microsoft
Security Essentials.
There are other free ones AVG, Avast etc.

http://www.microsoft.com/Security_Essentials/


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/
http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx






.

 

[alaska girl]

I am using mtaonline.net to connect to the internet,becuase its cheaper.. I
have already talked to gci's tech support and they say its nortons..but I
went to nortons site and went through all their steps and it didn't help... i
have checked all the settings for the account,and its exactly asi it is in
your steps..

i did everything you said,..I even went to nortons and disable email
scanning
and still got that very same error message when I tried to send mail from
windows mail... i even went to all the steps nortons told me to that
should
of fixed it ,but it didn't.. Could it be windows defender doing it?

Are you at home using a connection to the internet that is provided by
gci.net?

Have you contacted gci tech support, they might be having server problems?
http://portal.gci.net/contact_us


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/
http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx

 

[mac]

I am using mtaonline.net to connect to the internet,becuase its cheaper.. I
have already talked to gci's tech support and they say its nortons..but I
went to nortons site and went through all their steps and it didn't
help... i
have checked all the settings for the account,and its exactly asi it is in
your steps..

Try using mail.mtaonline.net as the SMTP server name, on the accounts server
tab.

 

[Gary VanderMolen [MVP]]

Your issue has nothing to do with your mail provider, your ISP, or
your settings in Windows Mail.
I told you the steps you needed to take with Norton's.
Apparently you still haven't taken those steps.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com

I am using mtaonline.net to connect to the internet,becuase its cheaper.. I
have already talked to gci's tech support and they say its nortons..but I
went to nortons site and went through all their steps and it didn't help... i
have checked all the settings for the account,and its exactly asi it is in
your steps..

i did everything you said,..I even went to nortons and disable email
scanning
and still got that very same error message when I tried to send mail from
windows mail... i even went to all the steps nortons told me to that
should
of fixed it ,but it didn't.. Could it be windows defender doing it?

Are you at home using a connection to the internet that is provided by
gci.net?

Have you contacted gci tech support, they might be having server problems?
http://portal.gci.net/contact_us


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/
http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx

 

[alaska girl]

I solved this problem by downloading and installing Nortons 360 version
4...It is compatible with your pop3 and smtp settings and email servers...

 

[mac]

I am using Nortons 360 and no I haven't ever been able to send messages
from
windows mail...So how do i get nortons to stop scanning my outgoing mail?

Turning on or turning off email scanning in Norton AntiVirus
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806

This may not be enough, the best advice is to remove Norton altogether, &
run the Norton removal tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

and then install one of the free ones from the internet, I use Microsoft
Security Essentials.
There are other free ones AVG, Avast etc.

http://www.microsoft.com/Security_Essentials/


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/
http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx

I solved this problem by downloading and installing Nortons 360 version
4...It is compatible with your pop3 and smtp settings and email servers...

Good, pleased to hear that my advice worked for you.