send/receive error after SP1 downloaded w/ Outlook 2003, help

[Guest]

Every attempt to Send/receive w/ outlook has failed. I am using a POP3
connection. I have deleted my account profile and setup again still with no
success. I tried to use the repair tool without success. I have opened
Outlook Express with success as a temp. solution. However, I would really
like help on how to get Outlook 2003 up running again.

 

[Guest]

here is the logging of the error:

*** Starting First Run (07-25-2004 10:34:35) ***
....HrPreSplashFirstRun called.
....HrPreLogFirstRun called.
....updating profiles for MAPI.
....HrImportAccounts() called: PrimaryClient == 4,
fForceIMEP == 1,
....doing silent account import.
....HrPostLogFirstRun called.
....registering forms.
...... FCheckFirstRunStatus failed reading machine value "17019"!
....forcing FirstRun Balloon to On.
....calling S+ import.
....starting SRS import.
No OST configured.
SRS import result: 00000001
....deleting WAB4/UseOutlook because we're using MAPI.
....writing UUID to HKCU.
....setting Primary Client to Outlook.
*** Ending First Run (07-25-2004 10:34:49) ***

 

[Jeff Stephenson [MSFT]]

That's not actually the log of anything to do with POP3. What happens when
you try to send/receive? Do you get an error message? If so, what is it?

 

[Guest]

Task 'pop.charter.net - Receiving' reported error (0x800CCC15) : 'Unable to
connect to the network. Check your network connection or modem.'
Task 'pop.charter.net - Receiving' reported error (0x8004210A) : 'The
operation timed out waiting for a response from the receiving (POP) server.
If you continue to receive this message, contact your server administrator or
Internet service provider (ISP).'

 

[Jeff Stephenson [MSFT]]

How do you connect to the Internet - dialup or broadband?

 

[Guest]

Cable broadband

How do you connect to the Internet - dialup or broadband?

 

[Johnny Dancing]

Every attempt to Send/receive w/ outlook has failed. I am using a
Same problem here. Comcast broadband connection. It started about 2
weeks ago. I need to shutdown and startup outlook several times and
keep trying send and recieve to check messages. I turned off
firewalls just to see if that was the cause but not change. Outlook
Express, works fine with no timeouts. The problem is just with
Outlook.

 

[Jeff Stephenson [MSFT]]

Do you get those two errors during the same send/receive, or are they just
two different errors that occur at different times?

 

[Jeff Stephenson [MSFT]]

It may or may not be the same problem. What sort of errors are you
getting? Do you have any anti-virus software installed.

 

[Guest]

Jeff, I get both errors at the same time.

Do you get those two errors during the same send/receive, or are they just
two different errors that occur at different times?

 

[Guest]

Jeff, I have McAfee antivirus software. To no avail, I have already
attempted to turn off all antivirus software in working to fix the problem
with an ISP tech support.

 

[Jeff Stephenson [MSFT]]

The second error is just a result of the first one, I think - Outlook is
timing out because it can't get a connection to the network. Why that is,
I don't know - it's not an area I'm familiar with. Do you perhaps have
Outlook set to dial a modem to connect, but since you're using broadband
that doesn't work?

 

[Guest]

Jeff I agree that the second error is the result of the first. I have
outlook set to a LAN connection. Would it be best to just reinstall
Microsoft Outlook?

 

[Jeff Stephenson [MSFT]]

Guess that's worth a try. I really don't have any better suggestions.
Post back with your results, OK?

 

[Guest]

SOLUTION FOUND:

After reinstalling software to no avail, I looked at McAfee Firewall. In
the firewall, clicking on internet applications, Microsoft Oulook was
BLOCKED. After allowing full access, success. OUTLOOK 2003 now
send/receives fine. Horray!