Sec. update Word 2007 KB950113 won't install

[Greg]

I keep trying and trying to install this update but it fails every time,
returning no error message other than "failed" and the ubiquitous code 57A
that takes you into the typical MS loop of useless so called help that ends
up eating its tail.

I have the OSE startup type set to manual it is not that.

Other updates install just fine. It is just this one that fails.

I have Vista Home Premium running on a Core Duo laptop, Word 2007
(12.0.6015.5000) with Office 2007 (12.0.6017.5000).

Any help appreciated.

 

[Malke]

I keep trying and trying to install this update but it fails every time,
returning no error message other than "failed" and the ubiquitous code 57A
that takes you into the typical MS loop of useless so called help that
ends up eating its tail.

I have the OSE startup type set to manual it is not that.

Other updates install just fine. It is just this one that fails.

I have Vista Home Premium running on a Core Duo laptop, Word 2007
(12.0.6015.5000) with Office 2007 (12.0.6017.5000).

Any help appreciated.

Try downloading the update manually and installing it manually. If that
doesn't work, the experts in the Word newsgroup will probably know the
answer. You might want to crosspost the post you make to the Word newsgroup
to the Windows Update newsgroup.

microsoft.public.word.general
microsoft.public.windowsupdate
http://en.wikipedia.org/wiki/Crossposting - crossposting

Malke

 

[MowGreen [MVP]]

From http://support.microsoft.com/kb/950113 :

How to obtain help and support for this security update
For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and
Canada or by contacting your local Microsoft subsidiary. For more information about how to contact
your local Microsoft subsidiary for support issues with security updates, visit the Microsoft
International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4

Contact MS for no-charge support in getting this security update installed.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

 

[Greg]

This shows just how non-existent MS support is. I don't live in the US. When
I go to that page to get phone numbers for my country I get this page -
http://www.microsoft.com/protect/default.mspx which is useless and seems
designed solely to get me to install Silverlight which I do not want to use.
Choose "Get Support" from the menu and you end up where you started. Choose
"World Websites" and you just get the same page on a local server. Where is
the page that tells me a phone number I can ring in my country to speak to a
real person who will help me?

On top of this problem which I've given up trying to solve, my computer now
only works in safe mode because I get a event ID 4609 error message on
startup and no programs will run. Where is the support?

From http://support.microsoft.com/kb/950113 :

How to obtain help and support for this security update
For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the Microsoft
International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4

Contact MS for no-charge support in getting this security update
installed.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

I keep trying and trying to install this update but it fails every time,
returning no error message other than "failed" and the ubiquitous code
57A that takes you into the typical MS loop of useless so called help
that ends up eating its tail.

I have the OSE startup type set to manual it is not that.

Other updates install just fine. It is just this one that fails.

I have Vista Home Premium running on a Core Duo laptop, Word 2007
(12.0.6015.5000) with Office 2007 (12.0.6017.5000).

Any help appreciated.