Dear David,
Thank you for your update.
I understand that the expert computer joins a domain and the novice
computers belong to a work group. When you tried to offer Remote Assistance
you received the error message saying that "Permission denied".
Unfortunately, the "Offer Remote Assistance" feature requires the computer
of the expert user as well as the computer of the novice user to be members
of the same domain, or members of trusted domains. Domains are used in
corporate networks for security purposes, and a network administrator
usually manages them. The Offer Remote Assistance feature is not a viable
option for most home-based networks, such as work group.
To configure the computer of the novice user to accept Remote Assistance
offers, you must ensure that the following three requirements are met:
- The Group Policy on the computer of the novice user must be configured to
enable Remote Assistance offers.
- The computers of the novice and expert users must be members of the same
domain, or members of trusted domains.
- Both computers must have Windows XP installed (or a newer operating
system).
For more information, please refer to the following Microsoft Knowledge
Base article:
301527 HOW TO: Configure a Computer to Receive Remote Assistance Offers in
http://support.microsoft.com/?id=301527
If you have any further questions or concerns, please feel free to let us
know. I am glad to be of assistance.
Have a nice weekend!
Best regards,
Laura Zhang
Microsoft Online Support Engineer
Get Secure! - <
www.microsoft.com/security>
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--------------------
| Content-Class: urn:content-classes:message
| From: "David Priebe" <
[email protected]>
| Sender: "David Priebe" <
[email protected]>
| References: <
[email protected]>
<
[email protected]>
| Subject: RE: Scripting a remote assistance request
| Date: Fri, 29 Aug 2003 12:21:51 -0700
| Lines: 149
| Message-ID: <
[email protected]>
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| Path: cpmsftngxa06.phx.gbl
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| NNTP-Posting-Host: TK2MSFTNGXA09 10.40.1.161
| X-Tomcat-NG: microsoft.public.windowsxp.work_remotely
|
| Thank you for your reply, I will post the original message
| to the group you suggested.
|
| In the meantime I have also tried to "offer remote
| assistance" with no success.
| My setup is that the expert is using XP Pro conneced to a
| domain. The novice is using XP Pro NOT connected to a
| domain. In group policy on the novice's pc I set the
| option for offer RA, and added various users as being
| authorized to offer RA. (domain\Administrator,
| domain\user and just Administrator). In my tests I was
| the expert logged in to the domain as Administrator.
| Still I got "Permission denied" when I tried to offer RA.
|
| Should this work ie: XP in domain offer RA to XP in
| workgroup?
|
| What should be entered in GP on XP Workgroup?
| domain\username or simply username?
|
| Do I need to enable offer RA on the XP in the domain even
| if they will offer, but not receive offers from anyone?
|
| The next setup is everyone in a domain. I have Group
| Policies coming down from a 2000 server, and have followed
| 307900 and (I thought) added xp policies to my 2000
| domain, but I still cannot see nor set RA policies in AD.
| I'm using XP Pro running gpedit and connecting to a
| container in AD. Any suggestions?
| Thanks again,
| David
|
| >-----Original Message-----
| >Dear David,
| >
| >Thank you for your post.
| >
| >My name is Laura and it is my pleasure to work with you
| on this post. I
| >understand that you would like to write some scripts or
| executables to
| >automate the process of asking for Remote Assistance by
| email.
| >
| >I have searched MSDN and our Knowledge Base articles;
| unfortunately, I did
| >not find any objects that can be used to create a Remote
| Assistance Ticket.
| >As Remote Assistance Ticket is necessary, I am afraid
| that we will be
| >unable to create a script to ask for remote assistance.
| In MSDN, I only
| >found a technical article that describes how to offer
| Remote Assistance.
| >This may be the same sample Jscript that you found. This
| script enable you
| >offer Remote Assistance by the computer name:
| >
| >
http://msdn.microsoft.com/library/default.asp?
| url=/library/en-us/dnpchealth/
| >html/remoteassistanceapi.asp
| >
| >However, there may be some APIs that can generate Remote
| Assistance Ticket.
| >I suggest that you post this question in the
| >microsoft.public.vsstudio.general newsgroup. The
| >microsoft.public.vsstudio.general newsgroup is primarily
| for issues
| >involving development by Visual Studio. The reason why we
| recommend posting
| >appropriately is you will get the most qualified pool of
| respondents, and
| >other partners who read the newsgroups regularly can
| either share their
| >knowledge or learn from your interaction with us.
| >
| >As a work around, you can create a script to send an
| email which includes
| >the computer name of the customer to the HelpDesk when
| they request Remote
| >Assistance. According to the computer name, you can use
| the Offer Remote
| >Assistance function to perform Remote Assistance.
| >
| >If you have any further questions or concerns on this
| issue, please feel
| >free to let me know.
| >
| >Have a nice day!
| >
| >Best regards,
| >Laura Zhang
| >MCSE, MCDBA
| >Microsoft Online Support
| >Email: (e-mail address removed)
| >Delighting our customers is our #1 priority.
| >
| >
| >--------------------
| >| Content-Class: urn:content-classes:message
| >| From: "David" <
[email protected]>
| >| Sender: "David" <
[email protected]>
| >| Subject: Scripting a remote assistance request
| >| Date: Thu, 28 Aug 2003 21:12:39 -0700
| >| Lines: 19
| >| Message-ID: <
[email protected]>
| >| MIME-Version: 1.0
| >| Content-Type: text/plain;
| >| charset="iso-8859-1"
| >| Content-Transfer-Encoding: 7bit
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| >| Newsgroups: microsoft.public.windowsxp.work_remotely
| >| Path: cpmsftngxa06.phx.gbl
| >| Xref: cpmsftngxa06.phx.gbl
| microsoft.public.windowsxp.work_remotely:29030
| >| NNTP-Posting-Host: TK2MSFTNGXA09 10.40.1.161
| >| X-Tomcat-NG: microsoft.public.windowsxp.work_remotely
| >|
| >| Hi all,
| >|
| >| We are using Remote Assistance in our environment and
| all
| >| requests come in via email to an account "helpdesk".
| >| There are a few steps for our users to go through to
| >| invite our helpdesk to help them, and I was wondering
| if
| >| there was a way to script the remote assistance
| request.
| >| All requests go to the same email address, no password,
| 1
| >| hour time out. Ideally we could put an icon on the
| users
| >| desktop that when they double-click, (with perhalps a
| >| confirmation), the request is generated with pre-set
| >| variables, and emailed automatically.
| >|
| >| I found a jscript on msdn to automate an offer of
| remote
| >| assistance, but we have not enabled this feature on the
| >| pc's in the field.
| >|
| >| Any help would be greatly appreciated.
| >| David
| >|
| >
| >.
| >
|
