Screwed up CD-R?

[Bruce E. St.John]

I purchased a Dell 4600i that came with one CD-R drive and one CD-RW drive.
The CD-RW drive seems to be working ok but the CD-R drive won't, or can't
read a CD disk automatically, or manually (never has) when I insert a CD
disk and click on the CD-R drive icon. A dialog box pops up and tells me to
insert a disk. Why dosen't the drive recognize that there is a CD already
inserted and waiting? Also, when I click the properties option to see how
much space is available, it shows zero even with a CD inserted. I've tried
to configure the drive by highlighting the icon and clicking on the
properties tab but there isn't any option offered that I can see that would
enable me to correct the problem. What am I doing wrong?

References: Customer No. 038004445, Invoice No. 579904831, Order Date
12/17/03, System: Dell Dimension 4600 (tag No. DFBR 141), Pent 4, CPU 2.66
GHz, Win XP Home OS, w/256 MB RAM, Samsung SC-148A DVD/CD-R & Samsung
CD-R/RW SW-252S. Thanks.

paw1024

 

[JAD]

is the CD showing up in the post screen?

 

[Peter van der Goes]

I purchased a Dell 4600i that came with one CD-R drive and one CD-RW drive.
The CD-RW drive seems to be working ok but the CD-R drive won't, or can't
read a CD disk automatically, or manually (never has) when I insert a CD
disk and click on the CD-R drive icon. A dialog box pops up and tells me to
insert a disk. Why dosen't the drive recognize that there is a CD already
inserted and waiting? Also, when I click the properties option to see how
much space is available, it shows zero even with a CD inserted. I've tried
to configure the drive by highlighting the icon and clicking on the
properties tab but there isn't any option offered that I can see that would
enable me to correct the problem. What am I doing wrong?

References: Customer No. 038004445, Invoice No. 579904831, Order Date
12/17/03, System: Dell Dimension 4600 (tag No. DFBR 141), Pent 4, CPU 2.66
GHz, Win XP Home OS, w/256 MB RAM, Samsung SC-148A DVD/CD-R & Samsung
CD-R/RW SW-252S. Thanks.

paw1024

I guess this is an obvious question, but have you contacted Dell support? It
sounds like a defective drive, especially if it has never worked, and your
unit appears to be in warranty. T'were me, I'd be looking for Dell to
replace the drive.