JJ said:
My Screensaver won't work with my MS Wireless Laser Mouse Bundle 5000. Do
you have a bug fix download
I hope that this will help. MS Wireless Laser Mouse was included in the
listing.
Here goes:
The screen saver does not work when you use a Microsoft wireless pointing
device on Windows XP SP2-based computer.
SYMPTOMS
Article ID : 911895
Last Review: October 31,2006
Revision: 7.0
When you use a Microsoft wireless pointing device that uses Microsoft
IntelliPoint software on a Microsoft Windows XP Service Pack 2 (SP2)-based
computer, you may notice that the screen saver of the computer does not work
even though it is configured to run.
CAUSE
This issue may occur if the PCM and DVDLauncher services are running in the
background. The PCM service is part of the Dell operating system that is used
to start media programs faster. The DVDLauncher is a program that is used ror
DVD playback.
RESOLUTION
To resolve this issue, disable the PCM and DVDLauncher services. To do this,
follow these steps:
1. Configure the computer for a clean boot procedure.
For more information about how to perform a clean boot in Windows
XP, click the following article numberto view the article in the Microsoft
Knowledge Base:
310353 (
http://supportmicrosoft.com/kb/310353/) How to perform a
clean boot in Windows XP
2. In the System Configuration Utility dialog box, click the Startup tab,
and then click to clear the DVDLauncher check box and the PCMService check
box under Startup Item.
3. Under Startup Item, click to clear the eTray check box if it exists.
4. Click Apply, click Close, and then click Restart to restart the computer.
5. Verify that the issue that you were experiencing does not occur again
after you restart the computer.
If you are still experiencing the issue, end the ehtray.exe process.
To do this, follow these steps:
1. Click Start, click Run, type taskmgr, and then click OK.
2. Click the Processes tab.
3. Locate ehtray.exe in the Image Name column.
4. Right-click ehtray.exe, and then click End Process.
5. When you receive the Task Manager Warning message to confirm this
action, click Yes to end the process.
Let me know how it turns out.
Serge
