Screen saver DOES NOT WORK

[David Starr]

I have a Dell Deminsion 8300 running XP Pro. The screen
saver only works on one minute and the monitor powerdown
does not work. It is nto a hardware problem because it
works when no one is logged onto the computer after a
reboot. My OS is up to date and nothing in th Knowledge
Base that is suggested works. DELL is not helping except
to tell me to reformat my disks and reload the OS all of
the software. CAN ANYONE PLEASE HELP???

 

[Carey Frisch [MVP]]

Visit the Dell support website, search for the latest video adapter
drivers designed for Windows XP, download and install them.

Welcome to Dell Support
http://support.dell.com/home.aspx

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

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| I have a Dell Deminsion 8300 running XP Pro. The screen
| saver only works on one minute and the monitor powerdown
| does not work. It is nto a hardware problem because it
| works when no one is logged onto the computer after a
| reboot. My OS is up to date and nothing in th Knowledge
| Base that is suggested works. DELL is not helping except
| to tell me to reformat my disks and reload the OS all of
| the software. CAN ANYONE PLEASE HELP???

 

[David Starr]

Thanks for the reply. I installes the latest driver
(dec/03) but the problem still exists.
Any suggestions?
Thanks,
David

 

[Shain Wray [MSFT]]

Hello David,

Does the problem occur with a different User Profile? If no, then you have
corruption in your profile.

If yes, does it occur from Safe Mode? If no, then try the following -

A) Go to Start\Run and type
MSCONFIG <OK>
B) In MSConfig, choose "Selective Startup"
C) Remove all check boxes and click "OK" and "Yes" to reboot.
Then test our issue.
D) If you don’t see the problem at this point, check all except "System
Services" and "Startup Items", click "OK" and "Yes".
Reboot then test our issue.
E) If you don’t see the problem at this point, check all except "System
Services", click "OK" and "Yes".
Reboot and then test our issue.
F) If the problem returns, it is due to a Startup Item. If not, it is a
Service.

For Services:
G) Click the Services tab and check the box for “Hide all Microsoft
Services.”
H) Enable SOME of the disabled items, click "OK" and "Yes".
Reboot, then test our issue.

For Startup Items:
I) Click the Startup tab and enable SOME of the disabled items, click "OK"
and "Yes".
Reboot, then test our issue.

J) Repeat until you track down the offending component.


Best regards,
--
Shain Wray
Microsoft PSS Security Team

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