Screen doesn't refresh after sending file as email attachment

[JD2]

Dear Word gurus,

One of our staff has been having problems with sending a document as an
attachment from Word 2003 (through the File, Send To, File As Attachment
command). Although the email is sent, the actual email in Word regularly
remains open on screen and has to be closed down. This happens erratically
though, and she is never quite sure if it has been sent or not (ie. she has
to go to Outlook 2003, check Sent items, and then come back and close it).

Any suggestions on why this might be occurring? Haven't had anyone else
report this issue before, and are a bit mystified ...

 

[Jules]

JD2,
Have you set Options Word 2003
Tools General Mail As Attachment (check box) (Normal.dot setting)

Hope this helps.

 

[JD2]

Hi Jules,

Thank you for the quick reply. Yes we have this option ticked by default on
our computers - is it supposed to be off?

Regards
JD2

 

[Jules]

No, it is supposed to be checked. I send Word docs as attachments - only
time I have email still onscreen is in Citrix web environment.

I'm sure someone else will have a solution...

 

[JD2]

Hi Jules,

Thanks for your feedback. The person in question doesn't use the Citrix web
environment, so we can count that one out.

Anyone else have any ideas?

Cheers
JD2