Scanner Drivers not loading in Vista Home Premium

[Steve Wade]

I have a Lexmark 4300 Allinone and a Canon N1240U scanner. I have downloaded
the Vista drivers for both devices but when Vista tries to install the
drivers I get the following message:

Windows found driver software for your device but encountered an error while
attempting to install it.

Driver Name

The system cannot find the file specified.

Same message for both the lexmark and canon drivers

I installed Hotfix 937187. Unloaded all the old programs and tried to
reinstall with no luck.

Can anyone provide some additional suggestions? I have an HP Media Center
with Vista Home Premium.

 

[John]

I have a Lexmark 4300 Allinone and a Canon N1240U scanner. I have
downloaded
the Vista drivers for both devices but when Vista tries to install the
drivers I get the following message:

Windows found driver software for your device but encountered an error
while
attempting to install it.

Driver Name

The system cannot find the file specified.

Same message for both the lexmark and canon drivers

I installed Hotfix 937187. Unloaded all the old programs and tried to
reinstall with no luck.

Can anyone provide some additional suggestions? I have an HP Media Center
with Vista Home Premium.

Be sure references to your download folder are all the same.

John

 

[Steve Wade]

Sorry John. Can you be more specific please? Part of the challenge I am
having is getting the vendors to tell me exactly what the name of the drivers
are and where they should be going. Everything is buried inside self
extracting ZIP files.

 

[John]

Sorry John. Can you be more specific please? Part of the challenge I am
having is getting the vendors to tell me exactly what the name of the
drivers
are and where they should be going. Everything is buried inside self
extracting ZIP files.

If you can't follow the folder they are putting the driver in, then you're
right: you can't match it.

I would check to be sure you have chosen the right model number and whether
it is preceded by a "P" or something else. I couldn't find a Lexmark
"3400." I didn't check Canon.

When selecting drivers for Vista, be sure you specify whether it is a 64-bit
or not.

My printer's download was only for the printer. Lexmark said to use Windows
Fax and Scan utilities, which are a joke compared to Lexmark's for older
O/Ss.

John

 

[huwyngr]

 Lexmark said to use Windows Fax and Scan utilities

Which don't exist in the Home series of VISTA anyway.

 

[Steve Wade]

Thanks everyone for your feedback. Unfortunately I'm still no farther ahead
and neither Canon, Lexmark, HP or Microsoft seem to think they have any
responsibility for the problem. This isn't rocket science. All I'm trying to
do is get a (plug & play) scanner working using the drivers supplied by the
manufacturers. Surely I can't be the only person who has reported this to
Microsoft. Great product support. I am very quickly coming to the conclusion
that Vista is another too early to prime time product.

Any idea how I can down grade a pre-installed version of Vista Home Premium
to an operating system that works?

 

[huwyngr]

Any idea how I can down grade a pre-installed version of Vista Home Premium 
to an operating system that works?

First thing you have to do, especially if it's a laptop, is to check that the
manufacturer has earlier versions of drivers etc for your specific machine.
Many do not.

I'm at a loss on helping you since the thread I see starts in midstream with a
message from John that quotes something you said but I don't see that message
of yours in the thread and so have no background.

 

[Steve Wade]

Not sure why you pick this up in mid thread but here is the original problem
I posted.

I have a Lexmark 4300 Allinone and a Canon N1240U scanner. I have downloaded
the Vista drivers for both devices but when Vista tries to install the
drivers I get the following message:

Windows found driver software for your device but encountered an error while
attempting to install it.

Driver Name

The system cannot find the file specified.

Same message for both the lexmark and canon drivers

I installed Hotfix 937187. Unloaded all the old programs and tried to
reinstall with no luck.

Can anyone provide some additional suggestions? I have an HP Media Center
with Vista Home Premium.

 

[huwyngr]

I have an HP Media Center with Vista Home Premium.

I have no experience of the HP machine but note that the VISTA Home
series do not have the Fax and Scan utility of other versions of VISTA
so that might account for some of your problem.

If your Lexmark is connected to the PC with a USB cable did you install
software with that cable plugged into the PC or unplugged?

The normal procedure is to install all the software and drivers with
the printer not connected to the PC and only plug the cable into the PC
when the installation procedure tells you to or when you reach Finish.

So if you tried to install the software and driver with the printer
plugged in, unplug it at the PC end, uninstall any Lexmark software you
see in Control Panel / Remove Programs, delete any Lexmark icons in the
Printers folder, reboot the computer and try again as above using the
Lexmark software that you downloaded. If that is an .exe file, try
right mouse clicking on the downloaded file, whereever it is on your
PC, and selecting Run as Administrator.

I don't know what the hotfix is that you refer to.

I have a Lexmark 4300 Allinone and a Canon N1240U scanner.

That means two scanners -- get one sorted out without the other
connected. I've never had more than one scanner connected and all I
know about All in ones is that people do seem to have problems with
them!

As someone remarked there does not seem to be a specific Lexmark 4300
AIO on their website but there is a P4350 and a X4350 so you better
specify exactly what you have -- are you in the USA/Canada?