Sasser and SP1 for WinXP

[Dag N]

Hi.
Yesterday I helped a user to remove Sasser, but after I
was not able to update the computer with SP1 and then the
Sasser fix. Any solution for this problem?

Dag N

 

[Ron Martell]

Hi.
Yesterday I helped a user to remove Sasser, but after I
was not able to update the computer with SP1 and then the
Sasser fix. Any solution for this problem?

Dag N

What exactly happened when you tried to do the update? Can you
describe the behavior, exactly as it happened? And if there was an
error message then the actual text of that message would be very
helpful in sorting out the problem.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."

 

[Guest]

Hi
What happens it that the files in is unpacking to a local folder, then the License agreement pops up.
After that you are asked if you want to back-up files. After agree on all this, the installation starts and after some secunds, an error message appears in a grey box with a red circule wtih a white cross. This box appears severeal times and you have to press OK to quit the message

Dag

----- Ron Martell wrote: ----

Hi
Yesterday I helped a user to remove Sasser, but after I
was not able to update the computer with SP1 and then the
Sasser fix. Any solution for this problem

What exactly happened when you tried to do the update? Can yo
describe the behavior, exactly as it happened? And if there was a
error message then the actual text of that message would be ver
helpful in sorting out the problem

Good luc


Ron Martell Duncan B.C. Canad
--
Microsoft MV
On-Line Help Computer Servic
http://onlinehelp.bc.c

"The reason computer chips are so small is computers don't eat much.

 

[Steve Nielsen]

----- Ron Martell wrote: -----



What exactly happened when you tried to do the update? Can you
describe the behavior, exactly as it happened? And if there was an
error message then the actual text of that message would be very
helpful in sorting out the problem.

Good luck


Ron Martell Duncan B.C. Canada -- Microsoft MVP On-Line Help
Computer Service http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."


Hi. What happens it that the files in is unpacking to a local folder,
then the License agreement pops up. After that you are asked if you
want to back-up files. After agree on all this, the installation
starts and after some secunds, an error message appears in a grey box
with a red circule wtih a white cross. This box appears severeal
times and you have to press OK to quit the message.

Dag N

Ron wrote:
"And if there was an error message then the actual text of that message
would be very helpful in sorting out the problem."

So what is the actual text of that message?

Steve

 

[Ron Martell]

Hi.
What happens it that the files in is unpacking to a local folder, then the License agreement pops up.
After that you are asked if you want to back-up files. After agree on all this, the installation starts and after some secunds, an error message appears in a grey box with a red circule wtih a white cross. This box appears severeal times and you have to press OK to quit the message.

And the words in the "grey box with a red circule with a white cross"
are?


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."

 

[Guest]

Hi.
The massage is that Windows is not able to complete the
installation.

A very information message.

Dag N

-----Original Message-----

After agree on all this, the installation starts and after
some secunds, an error message appears in a grey box with
a red circule wtih a white cross. This box appears
severeal times and you have to press OK to quit the
message.

 

[Ron Martell]

Hi.
The massage is that Windows is not able to complete the
installation.

A very information message.

Dag N

No references anywhere to any Windows error message that contains the
words "Windows is not able to complete the installation".


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."