Safe Mode - No cursor

[Guest]

Hello,

I've got a major problem here. In recent months my PC has been continually
freezing and I have been forced to re-boot on an almost hourly basis -
virtually impossible to run more than 1 program at a time. The computer has
been operating ok after I re-start it. However, when I re-start it today it
comes on in what appears to be SAFE MODE but I cannot use my mouse. In fact,
there is no cursor on the screen at all. There is absolutely nothing I can
do.

Can someone please advise me as to what action to take in order to get my
computer starting in a normal mode?

Thank you kindly,

Gee

 

[Guest]

Actually...
It is really strange. It looks like it is not safe mode because if I hold
down the Ctrl button when booting and I choose safe mode, I am able to
control the cursor - however I can't get back to normal mode. If I select
NORMAL, it comes up looking exactly like safe mode but there is no cursor and
no way to operate the mouse. This is what happens when I boot up normally as
well.

What has happened here? What should I do??

Thanks,

Gee

 

[Andrew Rossmann]

[This followup was posted to microsoft.public.win2000.general and a copy
was sent to the cited author.]

Actually...
It is really strange. It looks like it is not safe mode because if I hold
down the Ctrl button when booting and I choose safe mode, I am able to
control the cursor - however I can't get back to normal mode. If I select
NORMAL, it comes up looking exactly like safe mode but there is no cursor and
no way to operate the mouse. This is what happens when I boot up normally as
well.

What has happened here? What should I do??

It could be some video driver or video card/chipset issue. Safe mode
uses a basic VGA driver. Normal mode uses your card/chipset driver.

In safe mode, try uninstalling your video driver, and reboot into normal
mode (which will still use the VGA driver.) Reinstall the video driver.

 

[Guest]

Thanks Andrew,

How exactly do I uninstall my video driver?

Cheers

[This followup was posted to microsoft.public.win2000.general and a copy
was sent to the cited author.]

Actually...
It is really strange. It looks like it is not safe mode because if I hold
down the Ctrl button when booting and I choose safe mode, I am able to
control the cursor - however I can't get back to normal mode. If I select
NORMAL, it comes up looking exactly like safe mode but there is no cursor and
no way to operate the mouse. This is what happens when I boot up normally as
well.

What has happened here? What should I do??

It could be some video driver or video card/chipset issue. Safe mode
uses a basic VGA driver. Normal mode uses your card/chipset driver.

In safe mode, try uninstalling your video driver, and reboot into normal
mode (which will still use the VGA driver.) Reinstall the video driver.

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If there is a no_junk in my address, please REMOVE it before replying!
All junk mail senders will be prosecuted to the fullest extent of the
law!!
http://home.att.net/~andyross

 

[Frank Booth Snr]

Hello,

I've got a major problem here. In recent months my PC has been continually
freezing and I have been forced to re-boot on an almost hourly basis -
virtually impossible to run more than 1 program at a time. The computer has
been operating ok after I re-start it. However, when I re-start it today it
comes on in what appears to be SAFE MODE but I cannot use my mouse. In fact,
there is no cursor on the screen at all. There is absolutely nothing I can
do.

Can someone please advise me as to what action to take in order to get my
computer starting in a normal mode?

When you boot into safe mode, does your pc do this ok, and does it
remain stable in safe mode? If your computer reboots hourly or so, then
it sounds very much like a hardware problem. An overheating processor
would cause that, as well as a number of other hardware problems. Go to
events viewer first and see whether the system option has warnings or
errors shown. Also while in normal mode go to Device Manager and see
whether any warning signs are indicated against devices. You can use the
keyboard to navigate there if the mouse won't work.