Runtime error

[Guest]

Hi,

My initial problem was that one day, in the menu bar, the tools and format
headings disappeared. The same day, when I tried to close out of Word, I got
a runtime error. I followed the steps listed starting Word with the a/
switch and all is fine as long as I run it that way. So, I then went
through the stated procedures to determine the source of the problem (Do Not
Run Auto Macros, Empty Startup Folder, Check for COM Add-ins, Rename Global
Template, Rename Data Key in Windows Registry and Rename Options Registry
Key). None of those appeared to be the problem. So, I still have my
original problem. I have tried uninstalling and reinstalling, to no avail.
Any other suggestions at all? I would be forever grateful!!!!

 

[Graham Mayor]

There are *two* startup folders - one for Word, defined at tools > options >
file locations > startup. The other at C:\Program Files\Microsoft
Office\OFFICE11\STARTUP (where 11 is the Word version). A runtime error on
closing, and correct working in safe mode suggest there is still a macro
present. Did you ensure you only had one normal.dot file? That should be in
the folder defines at tools > options > file locations > user templates.
See also - http://www.gmayor.com/what_to_do_when_word_crashes.htm
Have you virus checked?

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Graham Mayor - Word MVP

My web site www.gmayor.com

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