Runtime error...

[Gordon J. Rattray]

Hi there,

When starting up Internet Explorer 6 in Windows XP, I get a runtime error as
follows.

"Microsoft Visual C++ Runtime Library
Runtime Error!

Program: C:\Program Files\Internet Explorer\iexplore.exe

This application has requested the Runtime to terminate it in an unusual
way.

Please contact the application support team for more information"

I've uninstalled, reinstalled IE, done Spybot, HJT, no viruses in there, so
am perplexed at it....

Any ideas?

Thanks,

Gordon

 

[Rick \Nutcase\ Rogers]

Hi Gordon,

You might want to see if it's a plug in. In the Control Panel under Internet
Options, click on the programs tab, then on the button to manage add-ons.
Click on each non-microsoft plugin and then disable it on the lower left.
Repeat for the entire list, then apply/ok your way back out and reboot the
system. Log back into this account and see if you can now open IE without
any error messages.

If successful, you can slowly reenable the plugins a few at a time to
isolate which one is causing the problem. Leave the problematic one
disabled, or delete it from the C:\Windows\downloaded program files folder.


--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Alan Edwards]

Try uninstalling the Google toolbar using Control Panel-Add/Remove.

....Alan

 

[Donny Broome]

How to Fix IE Runtime Error:
http://www.broomeman.com/support/ierntime.html


--

 

[Ramesh, MS-MVP]

Gordon,

As others said. Here is an additional note from Jon Kennedy:

Lately, it seems the biggest culprit in this error is the Google Toolbar.
Uninstall/reinstall it is the usual fix. Problem is probably with the new
version that came out of beta in the last few weeks.

Help Google figure out the cause of this common problem - from Google
Toolbar Support:

For your advanced users, we'd be extremely appreciative of any memory
dumps they could provide to us on any of these Toolbar attributed crashes.
Here's how:

To do so, please open and use Internet Explorer (IE) in a special
diagnostic mode. Once this error reproduces itself, IE will then create a
memory dump file. Please attach this memory dump file to your reply.
Here's the details:

Open IE with the diagnostic tool:
1. Please close all other instances of Internet Explorer.
2. Open a command prompt by clicking the Start button, > "Run," > type
"cmd" and press Enter.
3. Navigate to the folder that IE is installed in. For example, if you've
installed IE on your C: drive, type the following and press Enter:
"cd C:\Program Files\Internet Explorer\" (Without quotes).
4. Once you've navigated to the Internet Explorer folder, type the
following command (without quotes):

" ntsd -g iexplore.exe "

5. This will launch IE in s special diagnostic mode. (Note: please do not
close the command dialog window, we will need to use this window again
later).
6. If IE crashes, click "Yes" or "OK" to the crash window.
7. Next, switch back to the command dialog window, and type the following
(without quotes):

" .dump c:\dump.dmp " (Please note the initial dot before "dump")

8. Finally, please send us the file named "dump.dmp" directly under the
C:\ drive.

For non advanced users, simply instruct them to uninstall and reinstall
the latest version of the Google Toolbar from http://toolbar.google.com.
Details:

Some users have reported that uninstalling the Google Toolbar, and
reinstalling the latest version resolves this difficulty. Instructions for
the Microsoft Internet Explorer and Mozilla Firefox browsers appear below:


MICROSOFT INTERNET EXPLORER
1. Select "Settings" from the Windows "Start" menu.
2. Click on "Control Panel" and then "Add or Remove Programs."
3. Select "Google Toolbar for IE" and click the "Remove" button.
4. Once the Toolbar is uninstalled, please close all Microsoft Internet
Explorer windows. Then, reinstall the Google Toolbar by visiting
http://toolbar.google.com

MOZILLA FIREFOX
1. Click "Tools" at the top of your browser window.
2. Select "Extensions."
3. Select "Google Toolbar for Firefox" and click "Uninstall."
4. Close all Firefox windows.
5. Open a Mozilla Firefox window and visit http://toolbar.google.com

If users experience this difficulty after installing the latest version of
the Toolbar, please have them contact us directly.

We appreciate your assistance, and look forward to your reply.

Regards,
The Google Team


If Google Toolbar is not the cause....

This may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware, MSAS and/or Spybot Search & Destroy to remove
it.

Microsoft Anti-Spyware (beta)
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php

Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip

More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/Darnit.html
http://www.doxdesk.com/parasite/ - runs a little script when loading page to
check for common parasites

If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.

Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256

If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://www.spywareinfo.com/forums/
Or the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm

 

[Guest]

I saw your post on this subject and have the same exact problem.

I do not have the google toolbar, yet only see this when trying to access an
intranet company site, which I believe is a Citrix managed site (Docushare
etc) Could other toolbars like maybe those installed by McAfee create this
as well? (Privacy service, Virus Scanetc?)

Thank you,

Michael Jordan
(e-mail address removed)

 

[Frank Saunders, MS_MVP OE]

I saw your post on this subject and have the same exact problem.

I do not have the google toolbar, yet only see this when trying to access
an intranet company site, which I believe is a Citrix managed site
(Docushare etc) Could other toolbars like maybe those installed by McAfee
create this as well? (Privacy service, Virus Scanetc?)

Thank you,

Michael Jordan
(e-mail address removed)

What is the exact and complete error message?

 

[Guest]

Thank You for answering. I appreciate any help or insight you may provide.

The exact error message I see is :

"Microsoft Visual C++ Runtime Library
Runtime Error!

Program: C:\Program Files\Internet Explorer\iexplore.exe

This application has requested the Runtime to terminate it in an unusual
way.

Please contact the application support team for more information"

It occurs after logging into an intranet page (providing a logon and
username in our corporate network. The web page is one where content from
several sources is displayed ("framed" - I think it is called) I can access
the site from any web enabled computer running I.E. , so it is something
specific to my machine. The site is one managed by Citrix systems. The
header of the source for the load page is "<!-- Login.asp -->
<!-- Copyright (c) 2003 Citrix Systems, Inc. All rights reserved. -->
<!-- CCSGLogonProxy.vbs -->
<!-- Copyright (c) 2003 Citrix Systems, Inc. All rights reserved. -->
<!-- AuthService_conf.asp -->
<!-- Copyright (c) 2003 Citrix Systems, Inc. All rights reserved. -->

I do not have the google toolbar installed (that I can see), ran spybot,
ad-aware, McAfee Virus scan, and hi-jack this. Looked in the startup group,
and used msconfig to see if any references to the google toolbar were there,
also used Add-Remove programs to see if it was referenced.

The error Message still occurs and is the exact verbatim, word for word
error message that is reported in the beginning of this thread. I am using
XP-Pro (sp2), IE 6.0 (ver 2900.2180- sp2) and 128 bit encryption. All
Microsoft updates are applied.

 

[Frank Saunders, MS-MVP OE]

Uninstall the Google toolbar.
Then if you really want it, download and install it again.

 

[Guest]

Maybe this part got overlooked ?

I do not have the google toolbar installed (that I can see). I do not
believe I ever have had it at all.

 

[Frank Saunders, MS-MVP OE]

Maybe this part got overlooked ?

I do not have the google toolbar installed (that I can see). I do not
believe I ever have had it at all.

run HijackThis; http://aumha.org/downloads/hijackthis.zip
HijackThis - Tutorial & FAQ;
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42

Register here: http://aumha.net/profile.php?mode=register
Once you have received your registration confirmation, post your HJT
log here: *(for expert analysis)*
http://aumha.net/viewforum.php?f=30

HijackThis tutorial:
http://aumha.org/a/hjttutor.htm

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/

 

[Guest]

Hi Gordon,

You might want to see if it's a plug in. In the Control Panel under Internet
Options, click on the programs tab, then on the button to manage add-ons.
Click on each non-microsoft plugin and then disable it on the lower left.
Repeat for the entire list, then apply/ok your way back out and reboot the
system. Log back into this account and see if you can now open IE without
any error messages.

If successful, you can slowly reenable the plugins a few at a time to
isolate which one is causing the problem. Leave the problematic one
disabled, or delete it from the C:\Windows\downloaded program files folder.


--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org



Follow Rick's advice and disable just the Google plug-ins first and then re-boot. You'll save yourself some time. Google was the problem with me. Thanks Rick.
Terry

 

[bkentley]

I found that the add-on, McAfee AntiPhishing Filter - Browser Helper
Object - mcapfbho.dll caused this problem.

This was installed as part of McAfee Intenet Security Center 2006

I disabled that solved the same issue for me.

Brian