Runtime error - can't get to internet


G

Guest

A couple of weeks ago I tried to open Internet Explorer 6.0 while chatting on
AOL Instant messenger. I got the following message: "Microsoft Visual C++
Runtime Library Runtime Error: Program C: \WINDOWS\EXPLORER.EXE This
application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information." When I
clicked okay, the computer crashed and I had to reboot. I found article
316512 on the MSN support FAQ and tried deleting all my AOL program, but that
did not work. I get this message every time I try to open IE 6.0. Can
anyone please suggest something that will get me back on the internet? I'm
posting this from work; the problem is at home.
 
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J

Jon Kennedy

Lately, it seems the biggest culprit in this error is the Google Toolbar.
Uninstall/reinstall it is the usual fix. Problem is probably with the new
version that came out of beta in the last few weeks.

Help Google figure out the cause of this common problem - from Google
Toolbar Support:

For your advanced users, we'd be extremely appreciative of any memory
dumps they could provide to us on any of these Toolbar attributed crashes.
Here's how:

To do so, please open and use Internet Explorer (IE) in a special
diagnostic mode. Once this error reproduces itself, IE will then create a
memory dump file. Please attach this memory dump file to your reply.
Here's the details:

Open IE with the diagnostic tool:
1. Please close all other instances of Internet Explorer.
2. Open a command prompt by clicking the Start button, > "Run," > type
"cmd" and press Enter.
3. Navigate to the folder that IE is installed in. For example, if you've
installed IE on your C: drive, type the following and press Enter:
"cd C:\Program Files\Internet Explorer\" (Without quotes).
4. Once you've navigated to the Internet Explorer folder, type the
following command (without quotes):

" ntsd -g iexplore.exe "

5. This will launch IE in s special diagnostic mode. (Note: please do not
close the command dialog window, we will need to use this window again
later).
6. If IE crashes, click "Yes" or "OK" to the crash window.
7. Next, switch back to the command dialog window, and type the following
(without quotes):

" .dump c:\dump.dmp " (Please note the initial dot before "dump")

8. Finally, please send us the file named "dump.dmp" directly under the
C:\ drive.

For non advanced users, simply instruct them to uninstall and reinstall
the latest version of the Google Toolbar from http://toolbar.google.com.
Details:

Some users have reported that uninstalling the Google Toolbar, and
reinstalling the latest version resolves this difficulty. Instructions for
the Microsoft Internet Explorer and Mozilla Firefox browsers appear below:


MICROSOFT INTERNET EXPLORER
1. Select "Settings" from the Windows "Start" menu.
2. Click on "Control Panel" and then "Add or Remove Programs."
3. Select "Google Toolbar for IE" and click the "Remove" button.
4. Once the Toolbar is uninstalled, please close all Microsoft Internet
Explorer windows. Then, reinstall the Google Toolbar by visiting
http://toolbar.google.com

MOZILLA FIREFOX
1. Click "Tools" at the top of your browser window.
2. Select "Extensions."
3. Select "Google Toolbar for Firefox" and click "Uninstall."
4. Close all Firefox windows.
5. Open a Mozilla Firefox window and visit http://toolbar.google.com

If users experience this difficulty after installing the latest version of
the Toolbar, please have them contact us directly.

We appreciate your assistance, and look forward to your reply.

Regards,
The Google Team


If Google Toolbar is not the cause....

This may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware, MSAS and/or Spybot Search & Destroy to remove
it.

Microsoft Anti-Spyware (beta)
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php

Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip

More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/Darnit.html
http://www.doxdesk.com/parasite/ - runs a little script when loading page to
check for common parasites

If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.

Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256

If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://www.spywareinfo.com/forums/
Or the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm
 

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