Kimberly said:
When I boot up I get an error message box. The top left corner has
RUNDLL
and the message ERROR Loading C:\progra~1\3721\helper.dll. The
specified
module could not be found. I couldn't find anything in the knowledge
base. Could someone tell me what to do about this?
You probably have malware on your computer. If you already used spyware
removal tools, there is still an entry in Startup. Go to Start>Run and
type "msconfig" without the quotes. Look on the Startup tab and disable
the culprit. If you haven't cleaned up your computer, you need to:
Scan with a current antivirus program (meaning a version not earlier
than 2002 and using updated virus definitions). Also, remove spyware
with Spybot Search & Destroy from
www.safer-networking.org and Ad-aware
from
www.lavasoftusa.com. Be sure to update these programs before
running them. These programs are free, so run them both since they
complement each other. It is best to run antivirus and spyware removal
tools in Safe Mode. You may also want to run CWShredder and HijackThis
from
http://aumha.org/freeware.htm. Although CWShredder is no longer
being updated, it will still clean older variants of the CoolWebSearch
malware. Please read the instructions carefully. Also, make sure
you've visited Windows Update and applied all security patches. Do not
install driver updates from Windows Update. Make sure you are running a
firewall.
Malke
