RULES

[Guest]

Hi,

Can anyone help please...

I have a "customer" who is missing messages from her inbox or should I say
they are disappearing after a certain amount of time.

I checked her rules and sha has a rule stating that all emails for ABC
should go to the folder (created under the inbox) ABC. She also has a folder
ABC under the archived items. I was wondering if the rule would therefore
confuse the two folders?

Thanks

Sarah x

 

[Jezebel]

No.

If they are disappearing after a certain amount of time, check the archive
settings for the folder. It might be set to something like delete after two
weeks.

 

[Guest]

the thing is they are not being deleted from the archive folder - just moving
from the inbox and end up either in the ABC folder under inbox or ABC folder
under archived items...

 

[Jezebel]

Did you check the archiving setting?

the thing is they are not being deleted from the archive folder - just
moving
from the inbox and end up either in the ABC folder under inbox or ABC
folder
under archived items...