right-click in Windows Explorer - WinXP professional

[Guest]

Help!
When I right-click in Windows Explorer on documents etc., my computer tries
to install ScanSoft Create 3! and it can't find a printer file. It does this
every time and then rolls back and if I right click to delete anything I have
to deal with this. This began about a month ago. I have had Scan Soft
OmniPage 15 and Create on my machine for over a year without out any of this.
I don't know what I did to cause it and don't know how to stop this. It
tries to install about 3 times before my right click menu comes up so I can
delete or copy or anything.
Please someone tell me how to correct this....

 

[WTC]

Help!
When I right-click in Windows Explorer on documents etc., my computer
tries
to install ScanSoft Create 3! and it can't find a printer file. It does
this
every time and then rolls back and if I right click to delete anything I
have
to deal with this. This began about a month ago. I have had Scan Soft
OmniPage 15 and Create on my machine for over a year without out any of
this.
I don't know what I did to cause it and don't know how to stop this. It
tries to install about 3 times before my right click menu comes up so I
can
delete or copy or anything.
Please someone tell me how to correct this....

Have you tried to uninstall the ScanSoft software and then reinstall the
software? If I was you, I would uninstall the software and run the following
utility from Microsoft.

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/?kbid=290301

Once you have run this utility, try to reinstall the ScanSoft software.

Also the following article /may/ apply to your problem.

Right-click is slow or weird behaviour caused by context menu handlers
http://windowsxp.mvps.org/slowrightclick.htm

[Courtesy of Ramesh Srinivasan, MVP]

 

[Guest]

I have tried to uninstall the software and it won't uninstall, it gets to the
point where it can't seem to find a file and then rolls back . I have tried
this numerous times. It also won't let me reinstall over it using the
original CD.

Help!
When I right-click in Windows Explorer on documents etc., my computer
tries
to install ScanSoft Create 3! and it can't find a printer file. It does
this
every time and then rolls back and if I right click to delete anything I
have
to deal with this. This began about a month ago. I have had Scan Soft
OmniPage 15 and Create on my machine for over a year without out any of
this.
I don't know what I did to cause it and don't know how to stop this. It
tries to install about 3 times before my right click menu comes up so I
can
delete or copy or anything.
Please someone tell me how to correct this....

Have you tried to uninstall the ScanSoft software and then reinstall the
software? If I was you, I would uninstall the software and run the following
utility from Microsoft.

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/?kbid=290301

Once you have run this utility, try to reinstall the ScanSoft software.

Also the following article /may/ apply to your problem.

Right-click is slow or weird behaviour caused by context menu handlers
http://windowsxp.mvps.org/slowrightclick.htm

[Courtesy of Ramesh Srinivasan, MVP]

 

[WTC]

Hi chris38,

I would suggest contacting the ScanSoft people for assistance.

You could also try this but this method has no guarantee it will correct
your problem..

1. Delete the ScanSoft folder probably located in the Program Files folder.

2. Edit the Registry at these locations.

[HKCU\Software\ScanSoft] or [HKCU\Software\CompanyName\ScanSoft]
Delete the ScanSoft key.

and

[HKLM\Software\ScanSoft] or [HKLM\Software\CompanyName\ScanSoft]
Delete the ScanSoft key.

3. Try to reinstall the software now.

--
William Crawford
MS-MVP Windows Shell/User

I have tried to uninstall the software and it won't uninstall, it gets to
the
point where it can't seem to find a file and then rolls back . I have
tried
this numerous times. It also won't let me reinstall over it using the
original CD.

Help!
When I right-click in Windows Explorer on documents etc., my computer
tries
to install ScanSoft Create 3! and it can't find a printer file. It
does
this
every time and then rolls back and if I right click to delete anything
I
have
to deal with this. This began about a month ago. I have had Scan
Soft
OmniPage 15 and Create on my machine for over a year without out any of
this.
I don't know what I did to cause it and don't know how to stop this.
It
tries to install about 3 times before my right click menu comes up so I
can
delete or copy or anything.
Please someone tell me how to correct this....

Have you tried to uninstall the ScanSoft software and then reinstall the
software? If I was you, I would uninstall the software and run the
following
utility from Microsoft.

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/?kbid=290301

Once you have run this utility, try to reinstall the ScanSoft software.

Also the following article /may/ apply to your problem.

Right-click is slow or weird behaviour caused by context menu handlers
http://windowsxp.mvps.org/slowrightclick.htm

[Courtesy of Ramesh Srinivasan, MVP]

 

[Guest]

It turned out Windows Installer was causing the problem.
Downloading, installing, and running the Windows Installer Cleanup Utility
took care of the problem.

Hi chris38,

I would suggest contacting the ScanSoft people for assistance.

You could also try this but this method has no guarantee it will correct
your problem..

1. Delete the ScanSoft folder probably located in the Program Files folder.

2. Edit the Registry at these locations.

[HKCU\Software\ScanSoft] or [HKCU\Software\CompanyName\ScanSoft]
Delete the ScanSoft key.

and

[HKLM\Software\ScanSoft] or [HKLM\Software\CompanyName\ScanSoft]
Delete the ScanSoft key.

3. Try to reinstall the software now.

--
William Crawford
MS-MVP Windows Shell/User

I have tried to uninstall the software and it won't uninstall, it gets to
the
point where it can't seem to find a file and then rolls back . I have
tried
this numerous times. It also won't let me reinstall over it using the
original CD.

Help!
When I right-click in Windows Explorer on documents etc., my computer
tries
to install ScanSoft Create 3! and it can't find a printer file. It
does
this
every time and then rolls back and if I right click to delete anything
I
have
to deal with this. This began about a month ago. I have had Scan
Soft
OmniPage 15 and Create on my machine for over a year without out any of
this.
I don't know what I did to cause it and don't know how to stop this.
It
tries to install about 3 times before my right click menu comes up so I
can
delete or copy or anything.
Please someone tell me how to correct this....


Have you tried to uninstall the ScanSoft software and then reinstall the
software? If I was you, I would uninstall the software and run the
following
utility from Microsoft.

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/?kbid=290301

Once you have run this utility, try to reinstall the ScanSoft software.

Also the following article /may/ apply to your problem.

Right-click is slow or weird behaviour caused by context menu handlers
http://windowsxp.mvps.org/slowrightclick.htm

[Courtesy of Ramesh Srinivasan, MVP]