Returned email error

[Guest]

Hi there

I have a user trying to email an external address and they are getting the
following error coming back:

"The following recipient(s) could not be reached:

--------------------------

A configuration error in the e-mail system caused the message to bounce
between two servers or to be forwarded between two recipients."

Any ideas would be greatly appreciated.

Kind Regards

 

[Mike Cunningham]

HI Helen

This is usually because the user does not exist on the mail server, and all
unknown mail is forwarded to another smtp server for delivery, it is a
problem with companies using a "POP3 catchall" account that is picked up and
distributed with an exchange server (or similar)

basically it is just an email address that does not exist

Mike