Restart problem

[Robert Hall]

When I restart my PC, it shuts down instead. Running Windows XP, 600 MHz.
Any suggestions on how to fix this?

 

[Malke]

When I restart my PC, it shuts down instead. Running Windows XP, 600
MHz. Any suggestions on how to fix this?

I'm sorry, but this is not enough information for you to get a good
answer. Your post is the equivalent of saying, "it's broken". Your
problems could be caused by either software or hardware. Here are
generic troubleshooting steps for you to take:

A. For software issues - 1) scan with current antivirus ("current" means
a version not later than 2002 but using updated virus definitions); 2)
remove spyware with Spybot Search & Destroy (www.security.kolla.de) and
Ad-aware (www.lavasoftusa.com). Be sure to update these programs before
running, and it is a good idea to do virus/spyware scans in Safe Mode;
3) delete temporary and Temporary Internet Files; 4) stop unnecessary
services/programs from starting with Windows - see www.blackviper.com
for services info and www.pacs-portal.co.uk/startup_index.htm for
programs info - 5) look in Event Viewer for clues.

B. For hardware issues - 1) open the computer and run it open, cleaning
out all dust bunnies and observing all fans (overheating will cause
system freezing); 2) test the RAM - I like Memtest86 from
www.memtest86.com - let the test run for an extended (like overnight)
period of time - unless errors are seen immediately; 3) test the hard
drive with a diagnostic utility from the mftr.; 4) test the
motherboard. If you can't do this testing yourself, take the machine to
a good local computer repair shop (not a CompUSA or Best Buy type of
store).

Malke

 

[Robert Hall]

I don't see how this is vague. When I try to restart the computer (selecting
from the Turn Off Computer options), as opposed to shutting it down, the
computer does not restart -- it shuts down, and I have to turn it on
manually.

 

[Malke]

I don't see how this is vague. When I try to restart the computer
(selecting from the Turn Off Computer options), as opposed to shutting
it down, the computer does not restart -- it shuts down, and I have to
turn it on manually.

It's vague because you 1) don't give any information about your system's
hardware specs aside from the processor - RAM, power supply, etc.; 2)
don't give any information about whether this problem has always
existed; 3) and if the issue didn't always exist, you don't give any
information about what changed between the time this worked and the
time it didn't; 4) don't give any information about whether you are
running a current av program and if you know your computer is clean; 5)
don't give any information about what troubleshooting you've already
done. I've already given you generic troubleshooting steps; here's a
link to another site that helps troubleshoot shutdown issues: http:/
www.aumha.org/win5/a/shtdwnxp.htm .

Malke

 

[CS]

Hi Robert:

Go here:

http://aumha.org/win5/

Click on "Shutdown". The site has a comprehensive list of
troubleshooting ideas for shutdown and restart problems.

Regards.

I don't see how this is vague. When I try to restart the computer (selecting
from the Turn Off Computer options), as opposed to shutting it down, the
computer does not restart -- it shuts down, and I have to turn it on
manually.