REPLYBODY and printing errors

[Guest]

I'm running Outlook 2007. Recently, when I print an email message that
contains a reply to a previous email therein, it prints funny. The text
"REPLYBODY:" is shown at the top of the printed email, with a few previous
emails indented, followed by my current reply not indented (ala REPLYBODY
followed by some of the other previous emails (in the thread) not indented
(ala REPLYBODY.

I have rebooted.
I have installed all Outlook updates.
Same issue occurs if I print to Acrobat (same formatting is outputted) (it
is not a printer issue).
I've checked all my settings and don't see how any have been changed/are out
of the normal.
Problem started happening earlier this week...didn't occur before.

Thoughts? Thanks in advance.

 

[BillR [MVP]]

Do you have a Header set up in your Memo Print Style?

 

[Guest]

No header is set up. There is a footer displaying the page number ("[Page
#]").

 

[Guest]

No Header.
Yes Footer ([Page #])

Do you have a Header set up in your Memo Print Style?

 

[Guest]

Also, it doesn't happen on every email I go to print, just certain ones.
The ones that have the issue appear to all be in HTML format, although most
HTML format emails print just fine.

 

[BillR [MVP]]

The only thing I can think of is tha tit might have to do with the new Next
and Last navigation in Outlook 2007 replied emails.

If you view the html source of those emails can you see the text
"replybody".

 

[Guest]

I'm not really sure how to view the html source...

If I "save as" html, "REPLYBODY" is in the resulting hml file.

Thanks for your help on this.

 

[BillR [MVP]]

right-click on the email message body in the reading pane and select "view
Source" and see if it is there before you save.

Do you have any add-ins installed that might be messing with the body of the
email?

 

[Guest]

Viewing source...REPLYBODY is NOT in the resulting HTML.

Add-ins installed: SpeedFiler, Anagram, Attachment Alarm, PDFMOutlook
(Acrobat) and a few Microsoft ones (mobile services, vba, windows search). I
wouldn't think any of them mess with how something prints.

Thanks.

Steve

 

[BillR [MVP]]

I wouldn't think so but it might be worthwhile disabling them and see how it
goes. The Adobe add-in has caused some other issues. Anagram works with text
so there's a slim chance it might be the cause. Try with those two disabled.

 

[Guest]

Disabled Anagram. No luck.
Disabled Attachment plug-in. No luck.
Disabled SpeedFiler. No luck.
Disabled all three. No luck.
Closed and restarted Outlook (with all three disabled). No luck.

When I try to disable any of the other plugins (including Adobe), I receive
an error that "The connected state of office add-ins required is
HKEY_LOCAL_MACHINE cannot be changed." Thus, I can't seem to disable the
Adobe plugin.

Ran Acrobat repair...still can't disable plugin.

Other ideas?

Thanks.

 

[BillR [MVP]]

Which version of Adobe is this? Maybe an update to Adobe will help and/or
allow disabling of the plug-in.

 

[Guest]

It is (on my work computer) Acrobat Professional version 8.x ... it has been
updated to latest version.

 

[Guest]

More information:

I uninstalled "Attachment Alarm" plugin and rebooted. Error still occurs.

Error doesn't occur every time. I haven't been good about logging WHEN it
has happened in the past. The last two times it occurred it was in emails I
replied to wherein my reply included an attachment. I will try to more
closely track instances in the future for what data it may reveal.