Reply To Problem

[efredian]

We've gone through the Tools, Accounts, Change, More Settings, General
Organization and Reply E-mail and deleted the contents of these fields.

But when I receive the messages, there is a Reply-To: field and a
Organization: field in the Message Option heading. So when I hit reply it
loads that address which is no longer valid.

How can he stop this from happening in his Outlook?

Thanks,

 

[Brian Tillman [MVP - Outlook]]

We've gone through the Tools, Accounts, Change, More Settings, General
Organization and Reply E-mail and deleted the contents of these fields.

But when I receive the messages, there is a Reply-To: field and a
Organization: field in the Message Option heading. So when I hit reply it
loads that address which is no longer valid.

The reply-to on the messages you receive has nothing to do with the settings
in your account. A message's reply-to is set by the sender, not the
recipient.

 

[efredian]

Brian, if that is the case, then the problem is on my side. I've deleted all
references to the old address in my Outlook 2007. This includes the address
book, contacts, etc. I've also deleted the bad address from the drop down
suggestions in the TO: field, but it keeps reappearing.

What gives?

Ed

 

[Brian Tillman [MVP - Outlook]]

Brian, if that is the case, then the problem is on my side. I've deleted
all
references to the old address in my Outlook 2007. This includes the
address
book, contacts, etc. I've also deleted the bad address from the drop down
suggestions in the TO: field, but it keeps reappearing.

Whose reply-to address is it? If it keeps reappearing after you deleted it
from the autocompletion cache, then your sender is resending it to you.

 

[efredian]

It's my partner's address.

His old address was (e-mail address removed). That address no longer exists. He now
sends me messages vis (e-mail address removed). When I click reply in Outlook it opens
the reply window, but puts (e-mail address removed) in the TO field. I have repeatedly
deleted this address in the drop down from the TO field on my system, but it
reappears every time I reply to one of his messages.

If I examine his messages options, it shows a line 'Reply-To:
<[email protected]> in the header information. My guess is that this is what
is setting the TO box when I reply.

 

[Brian Tillman [MVP - Outlook]]

If I examine his messages options, it shows a line 'Reply-To:
<[email protected]> in the header information. My guess is that this is
what
is setting the TO box when I reply.

Exactly what I said: he's supplying the Reply-To. He'll have to fix it.