Replacement of corrupted XP Home Disk

[Guest]

I needed to re-install XP Home. (After a reset/restore, the normal
start/boot-up would stop before the screen would be populated w/ icons, and
NOTHING would fix it) It was a HD REFORMAT reinstall. but it would
crash/stop twice, before (the third time) the re-install took. During the
installations there would be several messages that this-and-that files
(Ithink they were .dll) ar missing, with retry/ignore/continue instructions.
The "retry"(s) never worked, so i just went ahead with ignore/continue. The
installation is now working - kind of - but it is very unstable. For example,
once every few days it will spontaneously shut down and restart. Upon every
start-up I get a "Recovered from a fatal error" message. Once it made my
ZoneAlarm installation disappear. I was pissed-off, so I went thru the whole
HD reformat-reinstall procedure again! This time it took the second time,
with the now usual this-and-that missing, but the exact same problems
persist. With my talk about it with other people, the consensus is, that the
Windows XP installation disk is corrupted. My question is, how can I have
Microsoft replace the disk (I paid a bloody 100 bucks for the goddamn thing)
and what are the procedurees, because of the complicated registration
process. Also, if somebody could tell me how and where to obtain an SP2 disk
(I have phone dial-up connection, it would tak weeks to download, I have also
XP Pro. on my laptop)

 

[Carey Frisch [MVP]]

Please repost your question and eliminate the profanity!

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--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

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:

| I needed to re-install XP Home. (After a reset/restore, the normal
| start/boot-up would stop before the screen would be populated w/ icons, and
| NOTHING would fix it) It was a HD REFORMAT reinstall. but it would
| crash/stop twice, before (the third time) the re-install took. During the
| installations there would be several messages that this-and-that files
| (Ithink they were .dll) ar missing, with retry/ignore/continue instructions.
| The "retry"(s) never worked, so i just went ahead with ignore/continue. The
| installation is now working - kind of - but it is very unstable. For example,
| once every few days it will spontaneously shut down and restart. Upon every
| start-up I get a "Recovered from a fatal error" message. Once it made my
| ZoneAlarm installation disappear. I was pissed-off, so I went thru the whole
| HD reformat-reinstall procedure again! This time it took the second time,
| with the now usual this-and-that missing, but the exact same problems
| persist. With my talk about it with other people, the consensus is, that the
| Windows XP installation disk is corrupted. My question is, how can I have
| Microsoft replace the disk (I paid a bloody 100 bucks for the goddamn thing)
| and what are the procedurees, because of the complicated registration
| process. Also, if somebody could tell me how and where to obtain an SP2 disk
| (I have phone dial-up connection, it would tak weeks to download, I have also
| XP Pro. on my laptop)

 

[Bruce Chambers]

I needed to re-install XP Home. (After a reset/restore, the normal
start/boot-up would stop before the screen would be populated w/ icons, and
NOTHING would fix it) It was a HD REFORMAT reinstall. but it would
crash/stop twice, before (the third time) the re-install took. During the
installations there would be several messages that this-and-that files
(Ithink they were .dll) ar missing, with retry/ignore/continue instructions.
The "retry"(s) never worked, so i just went ahead with ignore/continue. The
installation is now working - kind of - but it is very unstable. For example,
once every few days it will spontaneously shut down and restart. Upon every
start-up I get a "Recovered from a fatal error" message. Once it made my
ZoneAlarm installation disappear. I was pissed-off, so I went thru the whole
HD reformat-reinstall procedure again! This time it took the second time,
with the now usual this-and-that missing, but the exact same problems
persist. With my talk about it with other people, the consensus is, that the
Windows XP installation disk is corrupted. My question is, how can I have
Microsoft replace the disk (I paid a bloody 100 bucks for the goddamn thing)
and what are the procedurees, because of the complicated registration
process. Also, if somebody could tell me how and where to obtain an SP2 disk
(I have phone dial-up connection, it would tak weeks to download, I have also
XP Pro. on my laptop)

Before you start accusing Microsoft, you might want to replace your
defective hardware.

Problems copying files or corrupted files during installation are
most often caused by defective or sub-standard hardware; in order of
likelihood, either RAM, the hard drive, or the motherboard. Only very
rarely is the installation CD the problem.


--

Bruce Chambers

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