Repair option for XP Home?

[Steve T]

Is there a repair option for my DELL 8400 that came with XP-Home and SP-2?
Not familiar if there is a repair option somewhere in Tools or on a CD.
Thanks, Steve T.

 

[Rick \Nutcase\ Rogers]

Hi,

Repair, or "in place upgrade" can sometimes be achieved by running the
winnt32.exe file in the I386 folder on the hard drive in many preinstalled
systems. Most of these do not come with a generic CD that has an
installation routine that allows for repairing in the fashion that a retail
disk does.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[philo]

Is there a repair option for my DELL 8400 that came with XP-Home and SP-2?
Not familiar if there is a repair option somewhere in Tools or on a CD.
Thanks, Steve T.

if you have the XP cd
you just boot from it and perform a repair installation

(google for exact details)

 

[Steve T]

I have a Reinstallation CD that contains XP Home and SP-2 on it. It is a
DELL PC. It also states on the CD For distribution only with a new DELL
computer. Is this the route I should take? Thanks, Steve T.

 

[Steve T]

Well here we go. I inserted the Installation CD into the CD/RW that came
with the PC. During installation, I received an error message that Windows
was unable to locate a CD-ROM and that installation would stop. So I went
with the recommendation from Nutcase above by double-clicking winnt32.exe in
the I386 folder and got this error:
"Error 1722. There is a problem with this Windows Installer package. A
program run as part of the setup did not finish as expected." Tried a couple
of times with the same result. Any ideas guys? Thanks, Steve T.

 

[Rick \Nutcase\ Rogers]

Hi,

Try reinstalling the MSI package:
http://www.microsoft.com/downloads/...70-b259-4733-a914-a956122e08e8&DisplayLang=en

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Steve T]

Sorry Rick, it wouldn't work. It states that setup detects the Service Pack
version is newer than what I'm trying to install. Here's is a quote from the
same support page: Windows XP Service Pack 2 contains Windows Installer 3.0
and therefore can't be installed or upgraded by this redistributable. Can I
copy it from my CD and overwrite the corrupt one on my HD? Thanks, Steve T.

 

[Rick \Nutcase\ Rogers]

Hi Steve,

Is there an I386 folder on the Dell CD (I am unfamiliar with their setup so
I don't know if this is a generic or image disk)? If so, have you tried
running the winnt32.exe file on it?

The error messages is telling us that you have the latest version of the
installer package, so you shouldn't have to replace it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[philo]

Sorry Rick, it wouldn't work. It states that setup detects the Service
Pack version is newer than what I'm trying to install. Here's is a quote
from the same support page: Windows XP Service Pack 2 contains Windows
Installer 3.0 and therefore can't be installed or upgraded by this
redistributable. Can I copy it from my CD and overwrite the corrupt one on
my HD? Thanks, Steve T.

you'd need to make a new XP cd by slipstreaming sp2 into it...
there is plenty of info on how to do that by searching on google.

 

[Steve T]

Yes, that's where I get the previous error message in the thread. "Error
1722. There is a problem with this Windows Installer package. A
program run as part of the setup did not finish as expected." Maybe a
USB-powered CD-ROM unit??? Also there is no clear option on the CD to Repair
the OS. I rememebr Install,Upgrade,Add Components, etc. Thanks, Steve T.

 

[Rick \Nutcase\ Rogers]

Hi Steve,

The repair option from within the GUI is an "in place upgrade". The problem
with the error message is that it is not actually telling us what is wrong,
only that setup failed to run. Google has a lot of info on this:
http://www.google.com/search?q="err...ows+Installer+package"&hl=en&lr=&start=0&sa=N

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Steve T]

I got the CD/RW to recognize the installation CD and all went well, I think.
Of course I had about 40 updates to download and install and in my Event
Viewer I have MsiInstaller listed about 20 consecutive times. I've had a
couple of crashes so I don't think I've solved the problem. Seems to be
pointing to the latest update downloaded which is the new version of
installer 3.1. Any way of removing this "update"? Thanks, Steve T.