David,
You did not say if your son also has either Norton or McAfee security suites install, on his PC. If he does, he will need to see if the firewall component is also turned off. I would suggest that he uninstall ZA, I read something, that just disabling ZoneAlarm may not be enough, it needs to be removed completely, then can be reinstalled later. Then re-enable the Windows Firewall, then try connecting to the college's network. If that still does not work, then turn-off the Windows Firewall completely, which I don't recommend, make sure that your son has some spyware/malware installed on PC, such as Ad-Aware and/or SpyBot.
Ad-Aware website:
http://www.lavasoftusa.com/software/adaware/
SpyBot website:
http://www.safer-networking.org/en/index.html
To turn off the Windows firewall :
Start button> Connect To> Right click LAN connection> Properties> Advance tab> Windows Firewall Settings button> There you can select to have the windows firewall turned off.
Right after he signs onto the college's network, have him disconnect from it, and run the Ad-Aware or SpyBot program mentioned above. Then re-enable the Windows firewall.
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Zone alarm disabled, exceptions are correct, and since he never connected to
the college network, no software was downloaded. The schools IT Dept claims
this is an issue with newer builds on XP_Pro SP2, and the firewall needs to
be off for the initial connection, then it or any firewall can be re-enabled.
He needs to connect to agree to their "terms of use", which is an automatic
re-direct when you connect.
He does have another system, running 98 which connects just fine.
I have checked everything I could, we talked to the Sys Admin of another
major college in Georgia, and to an IBM Network Eng. Neither one could find
any ideas.
The schools IT says it's a "known" MS Issue, that they won't admit to and
have no fix for, which I just do not buy. But..his system never reads that
the firewall is off no matter what we do. In control panel/firewall is lists
"off" but in Secutiry center list "on" at the same time. On my home system
with same OS, I can't duplicate his, and his doesn't duplicate mine with the
exact same settings. Thank goodness for "free" minutes on the cell phone.
I would love to be able to uninstall the XP Firewall 100%.
Thanks to all that are trying to assist,
David