Remove/delete an unresponsive program

[Justin Thyme]

A few days ago my paid subscription to Ad-Aware expired and Lavasoft,
naturally, offered a renewal at the same price or I could subscribe instead
to a free version. When I attempted to subscribe to Ad-Aware Free nothing
worked properly so after several additional attempts I decided to delete
Ad-Aware altogether, using Add/Remove Programs and Ad-Aware's own uninstall
link. Failing that I tried a wholesale manual delete of everything that had
Lavasoft or Ad-Aware as part of the name. In every case the stumbling block
was a file named "aawservice.exe". The response was "access denied, disk
may be full or file is protected." Well, the disk certainly is not full and
I cannot see how the file is protected.

Safe Mode doesn't work any better and all my attempts have come a cropper.
So, what's my recourse now? I want to dump the entire program and then
decide if I would like to install the free version or something else.

Your suggestions gratefully received.

Ken Bland

 

[PassPlay]

Have you stopped and disabled the aawservice?
run www.ccleaner.com

 

[Justin Thyme]

Have you stopped and disabled the aawservice?
run www.ccleaner.com

Thank you for the suggestion, but it only took an msconfig to stop Lavasoft
Ad-Aware from starting up. Problem solved.

Ken Bland