Remote tech support

[Sam]

Hi,

We have approx 120 users in our network, 95% of which use Windows 2000 Pro
and the rest are Windows XP Professionals. We do not have the budget for
SMS. We want to be able help our clients remotely -- we're all in one
building, in one subnet, w/ 100 Mbps connections to each other.

What do you guys recommend we use? I am aware of the small MS download that
gives W2K clients the Remote Desktop functionality as in Windows XP. Do you
think this is what we need?

This would allow us to login to that computer as admins. But sometimes it
does help to see what the client user is seeing on their computer screen.
The Remote Assistance feature of MS Messenger is also pretty good. Would we
then deploy Windows Messenger on all machines?

I'd appreciate some pointers here. Thanks.

Sam

 

[Ramsin G]

use RealVNC its free and works great.

i use i at home.

http://www.realvnc.com/



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Ramsin G
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fight sometimes. (remove "SPAM-FREE" from email to reply)
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[Lanwench [MVP - Exchange]]

Hi,

We have approx 120 users in our network, 95% of which use Windows
2000 Pro and the rest are Windows XP Professionals. We do not have
the budget for SMS. We want to be able help our clients remotely --
we're all in one building, in one subnet, w/ 100 Mbps connections to
each other.

What do you guys recommend we use? I am aware of the small MS
download that gives W2K clients the Remote Desktop functionality as
in Windows XP. Do you think this is what we need?

No such animal. There's the remote desktop *client* that will run on Win2k
Pro (and 9x/ME/NT), but Win2k doesn't have any such capability.

This would allow us to login to that computer as admins. But
sometimes it does help to see what the client user is seeing on their
computer screen. The Remote Assistance feature of MS Messenger is
also pretty good. Would we then deploy Windows Messenger on all
machines?

I'd look into DameWare for one nice option (not free). Or RealVNC/UltraVNC
or somesuch if you don't want to pay.