Remote desktop connection

[Guest]

I have been using remote desktop to connect to my server from outside the
office. I have windows 2k server and windows 2k pro. I have been using
remote desktop for some time now and recently I have not been able to
connect. I get a message stating that the computer name or IP address cannot
be found. Nothing has been changed on the server. The IP adress is a
constant IP.

I have been on line and cannot find any direction how to resolve this issue.
I also reinstalled the remote desktop on the client computer.

Thanks,
Rob

 

[Vera Noest [MVP]]

Can you ping the server?
Can you Telnet to port 3389?

More troubleshooting techniques here:

186645 - Troubleshooting RDP Client Connection Problems
http://support.microsoft.com/?kbid=186645

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
SQL troubleshooting: http://sql.veranoest.net
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[Guest]

I can ping the server but I have never done a telnet. What do I do to check
the telnet out?

Rob

 

[Guest]

I tried to ping the server from a computer outside the office and was not
able to ping. When I am using a computer in the office I can connect to the
server via remote desktop and I am able to ping. It is just outside the
office I cannot connect or ping.

 

[Vera Noest [MVP]]

Then it's most likely your firewall. Make sure that incoming traffic
on port 3389 is forwarded to your Terminal Server.

How to use Telnet to verify that you can reach port 3389 is described
here:

187628 - Using Telnet to Test Port 3389 Functionality
http://support.microsoft.com/?kbid=187628

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___