Remote Assistance through Remote Desktop Web Connection

G

Guest

I worked at a company where you would access the intranet
http://server/tsweb and you would access the Remote
Desktop Web Connection Page and at the bottom of this
page you were able to connect to workstations on your
network and provide Remote Assistance. I want to set this
up in my environment , so I installed IIS 6 on a Windows
2003 server and I installed Remote Desktop Web
Connection. The problem is that when I access the page at
http://server/tsweb all I see on the Remote Desktop Web
Connection is a box to connect to a computer via Terminal
Services and no option on the bottom of the page to
connect to a workstation and provide Remote Assistance.
My question is how do I set this up? I know it can be
done as I have seen it, but I am missing something.
Thanks.
 
B

Bill Sanderson

That's a terrific idea. I don't know how to do it, but I have some
thoughts.

There's a URL for the "offer remote assistance" feature which is only
applicable within a domain--i.e. domain administrators can "offer remote
assistance" without requiring a preceding invitation, if the proper registry
settings are made on all the machines involved.

I suspect that what you saw was a combination of having set that feature up
properly in the domain, and adding that URL to the web page.

To learn how to set this up in a domain, go to help and support and type in
offer remote assistance and look up the links given, especially the KB
articles.

The url in question is this:

hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm

It is quite possible, however, that changes in SP2 for XP, or other security
patches since then, have blocked this URL--I'm not seeing it work on my
machine, at the moment.

This is a local link on the individual machines, and is available via Help
and Support, so you can get there, even without the web page: The most
direct method I can see is just what I suggested already--put "offer remote
assistance" into the search at Help and Support, and up comes the form to
put in a name or address.
 

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