Remote Assistance (Please Help)

[Guest]

I posted this question to the WM forum last week, but I'm still looking for a response, so thought I'd try again. I've looked and have been unable to find something similar to the problem I'm currently facing. My problem follows below.

I am trying to connect with my parents computer through Remote Assistance using MSN 6.1. Both computers are running MSN 6.1 and Windows Messenger 5.0, both use XP Home Edition and we are also both behind a Netgear router RP614v2. UPnP is enabled on both routers and remote assistance is enabled in system properties on each as well. We are able to use text message, transfer files, use the audio/visual aspects all work fine in the current set up, except for Remote Assistance. Remote Assistance had worked fairly consistently to date, but as of late I keep getting the message listed below when my parents try and ask me to use RA. I had them ask to use RA here at my work where I don't use a router, as it's a stand alone PC with the internal firewall disabled and I still get the same error message. Any have thoughts on what the problem could be?

I tried several times last night and to no avail and each time they asked for an Remote Assistance session I would get a window displaying (connecting) which is normal, followed by this error message:

"Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again."

I've had this message in the past and after a couple attempts it would eventually conect, but not any more.

Thanks in advance for your replies.

Sincerely,

Jack Roberts

 

[Ty]

Try doing a search on deja.com - I have seen this before -
there are many solutions to this problem at Deja.

Ty

-----Original Message-----
I posted this question to the WM forum last week, but

I'm still looking for a response, so thought I'd try
again. I've looked and have been unable to find
something similar to the problem I'm currently facing. My
problem follows below.

I am trying to connect with my parents computer through

Remote Assistance using MSN 6.1. Both computers are
running MSN 6.1 and Windows Messenger 5.0, both use XP
Home Edition and we are also both behind a Netgear router
RP614v2. UPnP is enabled on both routers and remote
assistance is enabled in system properties on each as
well. We are able to use text message, transfer files,
use the audio/visual aspects all work fine in the current
set up, except for Remote Assistance. Remote Assistance
had worked fairly consistently to date, but as of late I
keep getting the message listed below when my parents try
and ask me to use RA. I had them ask to use RA here at my
work where I don't use a router, as it's a stand alone PC
with the internal firewall disabled and I still get the
same error message. Any have thoughts on what the
problem could be?

I tried several times last night and to no avail and

each time they asked for an Remote Assistance session I
would get a window displaying (connecting) which is
normal, followed by this error message:

"Remote Assistance connection could not be established

because the remote host name could not be resolved.
Please try again."

I've had this message in the past and after a couple

attempts it would eventually conect, but not any more.

 

[Jonathan Kay [MVP]]

Hi Ty,

Deja.com is gone, it has been for years, it's now Google Groups =)
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com