Remote Assistance Not Connecting

[Mark R. Cusumano]

I am trying to help my dad with his computer. He sends me a Remote
Assistance request via email and when I open it the program loads but says
it cannot connect. Any ideas?
We are both running Microsoft Vista Home Premium.

 

[Jack-MVP]

Hi
Depending on the setting on both sides it has to be configured and prepared
to work through the Internet.
http://windowshelp.microsoft.com/Windows/en-US/help/398b5eda-aa7f-4078-94c5-1519b697bfa01033.mspx
http://windowshelp.microsoft.com/Windows/en-us/help/f3d93801-919f-46a0-bf01-1a0e3c9ec2cc1033.mspx
These page has a lot of links concerning this topic (it written for XP but
the general principles are the same),
http://labmice.techtarget.com/windowsxp/NetworkingXP/remote_desktop.htm
Jack (MS, MVP-Networking)

 

[Mark R. Cusumano]

I checked the setting. Both computers are configured to allow remote
connections under Control Panel> System & Maintenance > System > System
Properties > Remote and both are allowing Remote Assistance through the
Microsoft Firewall. Oddly enough I can connect to his XP through the same
internet connection (he has a router and both computers are hooked up to the
router, the XP is wireless the Vista is wired) with no problem. I also had
him try and connect to me and that doesn't work either.