Remote assistance

C

catalog2

Help
I am trying to connect to Vista computers using Remote assistance both are
Toshibas both are using Windows One Care I can receive an invitation for help
but when I try to make a connection I get the same error message saying the
other computer closed Remote assistance. I have tried turning off the One
Care firewalls on both computers but it still will not connect. I have even
tried using Windows Messenger and it still will not work. Can anyone help?
 
E

Eugen

It may be the Windows Firewall blocking you. To address this go to:
Control Panel-> Security Center->Firewall(in the left pane)->Firewall
Settings->Exceptions and check the Remote Assistance in the list.

To be safe, you can reverse the proces after you are done.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Help with Remote Assistance 9
Remote Assistance connection problem 8
Can't connect with remote assistance 2
Remote Assistance Vista 64-bit - probable firewall/router issues 2
Can't connect to remote computer with Remote Assistance 3
"Remote Assistance Cannot Connect" 1
Delete remote assistance invitation? 20
Cannot connect using Remote Assistance 6

Top