Remote Assist works one way but not the other

[Guest]

My Cousin and I are both using cable modems through Cox Cable. I can access
his computer with remote assist but he gets the error
"Remote Assistance connection could not be established because the remote
host name could not be resolved"

Any suggestions why we get this one-way error?

Thanks

 

[Shenan Stanley]

My Cousin and I are both using cable modems through Cox Cable. I can
access his computer with remote assist but he gets the error
"Remote Assistance connection could not be established because the
remote host name could not be resolved"

Any suggestions why we get this one-way error?

Either using a cable-modem/dsl router?
Either have their firewall configured not to accept remote assistance?
Both getting DNS information from COX?

 

[Jeffrey Randow (MVP)]

Take a look at
http://www.chicagotech.net/rdesktop...se the remote host name could not be resolved
---
Jeffrey Randow (Network MVP)

Remote Networking Technology FAQ -
http://www.remotenetworktechnology.com
My Networking Blog: http://www.networkblog.net
MS Network Community -
http://www.microsoft.com/windowsserver2003/community/centers/networking/default.mspx
MS Home Networking Community -
http://www.microsoft.com/windowsxp/expertzone/communities/wireless.mspx

 

[Guest]

Hi! Did you get a response to this question? I'm having the same problem
with my mom's machine.

Thanks for any help you could send our way!

Mel

 

[Brian Roepke]

I have not yet - i'll post back if i do.